The Hide Coffee and Tea House — Restaurant in Tewkesbury

Rude! Tiny coffee shop that happened to be full as we opened the door, but instead of receiving a polite "hello, I'm sorry...", we had "we're too full in here you'll have to go outside" barked at us instead in a very abrupt manner by a dark haired female. Given that we wanted take away coffee, it wouldn't have mattered but the attitude meant we decided to go elsewhere. Nice to see that this business is doing so well that it can afford to turn people away with their bad attitude! Even another customer commented on the rude attitude so it must have been obvious . We will not be going in ever again!

As per your response, your customer.service clearly isn't "always" brilliant otherwise I wouldn't have left this review. I chose an independent coffee shop because I like to support smaller businesses. You have about 20 covers so not really like you had hundreds or people to serve and my my fault them at you were short staffed. Whoever was behind the counter didn't even want to find out what we required. You may have the most amazing coffee in the world but this experience left...

The Hide is the fourth coffee caffee (sic) I've visited in Tewkers and is the best so far. Mr. Stingy (that's me, that is) can't quite offer that elusive fifth star, only given to the best of the best, but they came awfully close to the full house. Lovely latte with a equally nice swirly on the top. The scone (don't forget, rhymes with don) was tasty, tasty, very very tasty, with a generous dollop each of clotted cream and jam. Please don't gimme any of that guff about which goes on the scone first, they all dissappear into the same orifice. Rumour has it that they offer a nice line in South African cuisine. Snap those horns off a Springbok and stick it between two slices of bread. Also worth noting that they're dog (woof! woof!) friendly. Extremely pleasant staff who didn't spit on me, far from it, they were all very courteous and efficient. Deffo worth popping in if you want a snacklet and...

What a great place to find in Tewkesbury a nice relaxing atmosphere great host's to. A good selection of coffee and tea also cold drinks straight from the chiller just what's needed after a lot of walking in the sun. I had some house made cake of which there were several to choose from. I had a normal cup of tea to make the combination complete. Well I certainly was surprised as it was delicious not too sweet washed down with a refreshing cup of tea. Yummy. If you're in Tewkesbury go look them up they're near the Abbey. Everything they do at The Hide has an ethical and/or an environmental story to it. They were helpful and friendly like me you will...