It was not a nice experience. I visit a store with my family on 5th of April around 11am... Ordered 2 kids drinks which i been said to get myself and i said i already did it as my kids got them ... 4 cakes and iced frappe .. been asked for a loyalty card... Which wasn't working for them. Girl on a til was clearly annoyed she had to put in 12 digit code of card... She barked at me to get app instead of using a card... Meanwhile 2 other staff just started and do nothing.... Store was busy as it's half term, so a queue been made after me and a fel sorry as i keep everyone waiting due to they arrogance and pasivity... I came back to ask for some forks or knives to cut cakes and i have been ignored and barked at what i want ???? What i want.... Well not paying for your arrogance... I worked in customer service for years but this was 😞 it happen to me before in same store.... But i am not really into the complains.... But i felt like we are just not welcomed.... We left literally 5 minutes after.... Also toilets were in horrible condition so does store in general... I am sorry but it made me not to want to go to this franchise ever again....