Cowtown Grill — Restaurant in Trafford

Been here a few times and usually the service and food is fab. This time though…..wow! No this isn’t a good wow, we ordered and got our drinks fairly quickly then 2 other tables ordered after us along with loads of takeaway orders. Great to see a business doing well BUT when you have customers in the restaurant surely they come first. Asked where our food was (2 adults 2 teenage boys) I was told it was next and was in the hot plate….the 2 tables after us got their food and we still hadn’t had anything. Asked again and was told it was coming next. The lady serving us then disappeared…..A man appeared from the kitchen looking a little grubby started to serve food….took a burger to a table whilst coughing over it, then took it away then took it back then away again. Asked where my food was as my family had started to get their food….we’ve now been seated for approx 90mins! The burger that has been coughed on, walked about the restaurant and put back under the light then appears on our table. Asked if it was the same burger that had just done the rounds and was told no it was fresh. Food was ok…..

So, all other customers in the restaurant that also had a wait for food were given small ice cream sundaes for the inconvenience. We on the other hand because we spoke up were given our bill and sent on our merry way!

Can confirm we won’t be returning for awhile if at all! Shame...

AVOID.

Update: As the manager has taken screen shots of us from the restaurant CCTV and posted them publicly on Facebook I have changed my rating to one star. This is appalling behaviour towards customers, as well as being against data protection laws. I have to agree with other reviews here - the manager has a really bad attitude. This is no way to run a business.

Original review:

I live locally and always try and support local business and so I really want this place to be successful.

The food we had was pretty good, though not really what I was expecting - I've had the bunless options many times before at gbk / Byron etc, but here is more like a salad with the burger on top. Anyway, it was still really tasty.

What was disappointing though was the service. We felt forgotten about after being given the menus. We eventually flagged down the waitress, and she apologised for keeping us waiting. The drinks came quickly but were warm - not really on for a £2.50 bottle of Coke. We eventually asked for ice but the meagre amount provided made little difference.

The food seemed pretty slow too. Over half an hour - on a very quiet Sunday night.

I really want to say we'll give it another go - maybe the fridge was just broken or something, but honestly, I...

It's been a fairly long time since I was last here, and I'd remembered it being so good that I was starting to second guess myself, if it was really that good. I was looking around even thinking it doesn't look like a high end burger place..... But then the food came, let me tell you you just don't expect something that good to come from a little restaurant on the main road in Sale.

First up, presentation is 11/10, I actually haven't had a better looking burger anywhere, the mac n cheese looked perfect, and the fried chicken was perfectly crisp. The burgers are big, really most of them are the size of "challenge" burgers at other restaurants, but yet they aren't a mess, the buns are perfect, the sauces are on point, and the whole thing just holds together great. Everything which is added fits well, the flavour is so on point, and there's no extra stuff just for the sake of it. Meat is totally fresh, burgers are served pink.

The owner is there cooking and serving, happy to chat to people. It's got a great home made vibe in the place and it's a real personal feel. I'm sure the menu has changed a fair bit since I was last there so it's nice they keep it fresh. I can't believe I haven't been in so long, I can't...