KFC Altrincham - Retail Park — Restaurant in Trafford

Went to this KFC at 18:15 yesterday. Without a doubt, this is the worst fast food restaurant I have ever been in. Half the restaurant area was closed off. All of remaining tables were filthy, as was the floor underneath the tables which were also greasy (surely a health and safety risk).There was a cleaning spray on one of the tables, so I grabbed (the only two remaining) napkins in the condiment area and proceeded to wipe down one of the tables. There was a member of staff sat at an elevated table behind us with a laptop (a manager?) who saw but did nothing. My wife commented to me that it was ridiculous that we had to clean our own table. The aforementioned staff member must have heard as she called out at a member of staff (Alex) to clean the tables. Nobody came and she said/did nothing further. We collected our food about 5 minutes later and I had to ask for napkins. I was given a large bunch of about 15 (perhaps so I could clean the rest of the tables?). A few minutes later, a lady with a child came in and sat next to us. She looked down at the table and took a tissue out of her bag and tried to clean off some of the food waste and grease. I handed her some napkins. At that point my wife went over to the staff member with the laptop to complain. She once again shouted out to “Alex” without moving from her position. “Alex” shouted something back to complain he was doing something else but then reluctantly came over muttering. He then flicked off some food debris from one of the empty tables onto the floor but made no attempt to wipe it down. He then went straight back to the food prep area. A lady then came in and sat at this table and commented that it was disgusting. He then came back and sprayed/wiped the table she was sat at. He sprayed at another table as he walked past, then just left it - he did not clean or wipe it. I have not yet even mentioned the food here. The zinger burgers were poorly prepared. The corn on the cob was a soggy mess (I assume because it had been kept warm all day). The two hot wings were fried at too high temperature and had no hint of spice...

Disgusting experience in the Altrincham branch. A group of young lads (about 8-10 of them) came in, hoodies and balaclavas on. They proceeded to terrorise me and my son sat at the table trying to enjoy our food. Calling us all sorts of racial slurs. When I informed the staff, the woman behind the counter shrugged her shoulders and said "there isn't anything I can do".

Instead, I noticed the same member of staff laughing with the group and giving them free milkshakes and drinks. Absolutely horrendous behaviour.

My boy has got cerebral palsy and is unconfident at the best of times, so, to be bullied by essentially the staff and a group of children is beyond awful.

When leaving the establishment, I noticed they were all smoking weed and vapes RIGHT outside the front door. Again, did the staff do anything? Nope!!

I totally understand a certain demographic of youths will act like this, but when the staff hadn't a care in the world and proceeded to give them free stuff, I was so shocked.

We came here to enjoy a late lunch and instead were mocked and belittled by both the staff and a group of children.

I have my doubts this review will even be taken seriously considering the relationship the staff on shift had with the...

1 star because 0 star was not an option. I just ended up binning the food and going to McDonald’s. 20 minute wait for a Zinger Burger, aside from missing Mayo, the stale bun looked like it has been crushed and fries were undercooked. Added to that they’re out of drink lids, so good luck carrying that to your table in 1 hand without spilling it.

During my 20 minutes of just standing there waiting, it seemed pretty clear how disorganised and uncaring the place is. I appreciate it’s not easy running around all day for customers but when you serve inedible food; somethings up. The staff seemed to prefer to have a chat and wish their friends a merry Christmas than to even acknowledge customers.

Aside from that, the bins overflowing, dirty tables, dirty touch screens to order on, broken glass at entrance and staff going up to hug friends just casually turning up off the street doesn’t fill you with confidence regarding the food hygiene either. It’s not like we’re in the midst of a pandemic….. oh wait! Anyhow, I used to be a regular KFC customer, won’t be stepping food inside there again. Disappointing...