Costa Coffee — Restaurant in Vale of White Horse

This morning I ordered something from this Costa Coffee via Uber with detail information about how to reach my doorstep, telling that I need the order at my doorstep. The driver came downstairs and he texted me to come downstairs and pick the order. I texted him at once that, I am physically unable to go downstairs and I requested him to go upstairs. Uber app was showing that he read my messages but he intentionally was silent for seven minutes and then he texted me back to come downstairs. I told him again that I’m physically unable to go downstairs and please come upstairs and then he said "okay". All of a sudden he tapped "delivered" and I never received the order. I have been reporting this to Uber app and Uber customer service multiple times this morning and in reply to both of my previous customer service reports, the Uber said that the driver waited for seven minutes so I cannot get the refund. But Uber Eat did not take into account that when I tried to contact Driver he never received my call and he didn’t reply to my voicemail . He read my text and still was waiting for seven minutes, intentionally, downstairs without any empathy for a physically unable person to go downstairs to take their food, I tried lots of time to contact Uber Eats about this and they were giving me the same automatic reply that the driver waited for seven minutes. I don’t know whether the delivery partner was from Costa Coffee itself, but the struggle and inconvenience I had this morning was never...

I popped into this Costa with my dog and ordered a large latte and prin au chocolate and all customers weee happy and saying hello to my staff who’s a pub dog as I run a pub , then as o was eating my snack and sipping the coffee I was told dogs are not allowed ? How and why ? I’ve been in many coffee shops Starbucks , Cafe Nero etc with my fur baby and nothings said , but alas Costa Coffee clearly hate dogs … it’s not a restaurant and it’s a coffee shop !!! Customers were horrified at me and my fur baby being asked to leave the poor barista who came over said , my supervisor says you’ll need to leave as we don’t have dogs in the restaurant !!! Note to supervisor don’t get a charming young man to do your job !! Why didn’t you come over ? Disgusting way to treat a customer after being served … you are a coffee shop not a restaurant !!! I will never walk into another Costa coffee shop EVER #avoidcostacoffee P.S your toilets were filthy and toilet paper...

Exceptional service at Costa today and a delicious hot chocolate with cream and marshmallows. Stopped off during a long journey with our 3 yr old and 10 month old on a very cold day. Emily (I think that was her name) was so accommodating. She made a hot chocolate for my son, ensuring it was cool enough for him to drink and put it in a takeaway cup so he could drink it himself without much supervision. It was the right decision on her part because he dropped it and a very large puddle of hot chocolate formed on the floor. Emily kindly cleaned it up with a smile and said she understood what it was like because she had 3 children. She even made him another hot chocolate. It was so lovely to meet someone so understanding and accommodating of young children. Made us tired parents feel welcome and well looked after. She is a credit to the store and I will be visiting again when passing.

Also found store and toilets were clean, inc baby...