Bridge Inn — Restaurant in Wales

Avoid at all costs! Dirty, Overpriced, Bad Food & Cold.

Booked a table for 12pm to have supposedly "The Best Sunday Lunch" according to a poster in the gents toilet. Spoiler alert.. it was far from it.

As mentioned, we booked a table for 12pm and arrived at 11:57am we were then greeted by a polite yet very apologetic (for no apparent reason) member of staff witch took us to our table. We were given a choice of two tables one in the very back in what looked like an extension or one in a room off to the side of the kitchen/bar area. The member of staff advised that it might be cold in the extension so we opted to sit in the latter mentioned room. I'd hate to imagine how cold it was in the extension as thorough our time there we had to wear our coats and we were still cold. We then placed our order with the member of staff at around 12:05pm and then proceeded to wait 50 minutes for our Lamb Sunday Lunch to arrive. This would have been fine if the pub/restaurant was full but we were the only two people eating in the whole place! Whilst waiting for our food all we could hear was staff in the kitchen laughing and swearing very loudly the whole time, not exactly a relaxing atmosphere.

When the food did finally arrive the member of staff acknowledged that it was a long wait on food and apologised.

Now, if the food was good then all of this could have been excused, but to top everything off it was terrible! Especially for the price. The lamb had been sliced up in to wafer thin slices 50% of which was fat and was cold arriving to our table the rest of the meal (veg, gravy & potatoes) was very salty and was ironically very bland and uninspiring. We will certainly not be back and will advise friends and family to avoid at all costs.

Some other notes about this place:

The whole interior is dated and dull Not enough light in the eatery as I could barely see my partner sitting across the table. Personally I felt it was a tactic so that you couldn't see the horrendously overpriced food that they were serving you. The floors were dirty as you can see from the pictures. Table wobbled and had around 10 folded paper/cardboard coasters to rectify the issue that had clearly been there for a long time. see picture. Toilets were dated an dirty, the type of restroom that you'd expect to see in a public WC at the rough end of a town. Witnessed a kitchen staff member at the bar filling a pint glass with beer for himself. Not exactly what you want to see as a customer.

This place has so much potential to be an amazing eatery and is clearly being failed by whomever is running the place....

I visited this little gem on Saturday 29th April, with 11 friend's and family member's. The food was very very good, as was the service.

I accidently left one of my hearing aids behind, I emailed the place when I arrived home and followed it up with a phonecall. During the phonecall, I was told that they had found my hearing aid (whilst clearing the tables) and had put it behind the bar until I collected it. I explained that it would be around 4 weeks until I was returning to the area and so the lady said that they/she would post my hearing aid to me and asked me to email my details over, so that they could reunite me with my hearing aid. The day after I received an email stating that they had accidently thrown my hearing aid away but that they accept full responsibility for their error and will cover the cost of replacing the item.😇 Several hours later I received another email, stating that it wasn't their fault that I had left it behind and that the email detailing that they take responsability for disposing of my item had been sent in error, that they do not accept responsibility or liability for them throwing a customers items away and that they will not be willing to cover the cost ot the item that they threw away.

This isn't the type of establishment that I initially...

I called in the pub in person on Tuesday 16 May to book a table for 2 in the conservatory for Friday evening, 19 May at 7pm. On arrival we were informed that the conservatory had been reserved for a larger party and that their policy was that a large group trumped (my interpretation) my booking. We reluctantly accepted the situation and were shown to a table inside. When our food arrived, my wife's fish pie was rich in mashed potato but poor in fish. However my meguez main course was ok. Service was very pleasant but intermittent throughout. We had to pay our bill at the vary busy bar and had to stand for far too long behind customers ordering and paying for drinks. The bill itself was paid despite the fact that my main course was charged at a higher price than that shown on the menu. The two young women trying to service the bar, the outside area and the restaurant were clearly way out of their depth, not because of incompetence but due to excessive pressure. They simply could not cope. This is a serious management issue in a small town with lots of alternative dining venues. We'll try somewhere...