Cafe Braz — Restaurant in Wales

Visited this restaurant for a quick lunch. Ordered a cheese panini and a BLT, together with coffee, tea and a Coke. The food was OK; the coffee excellent (Italian Lavazza and well made). But the surprise was when I started to take a bite from the BLT. A metal tick to my teeth alarmed me that there was something wrong and I could just stop myself to look at the sandwich. There was a big screw embedded in my sandwich. As the waitress said: "Perhaps the chef is missing a screw". Although the sandwich and panini were OK (not excellent), I had mixed feelings. Sure, it can be once in a lifetime, but these things should not happen at all. What when I would have been more hungry and would have taken a bigger bite? What if a child would have ordered it and choked? Being an example for how the chef does his business, it is a wrong signal. To get a coffee for free does not do the trick....

I called in for some quick coffees here while driving through and could not be more impressed by the staff. Although we had arrived before the store is actually open for business, the staff while prepping to open, noticed us and very kindly offered to get us coffees. Not a service I have got anywhere recently.

They were polite, welcoming and prompt with the coffees, and we were on our way again. The beverages were good, my partner particularly liked the Americano. A little politeness and kindness goes a long way! If I could I would leave six stars for...

First time going on Saturday. Before we even ordered 2 customers had already returned their food because something was wrong with it. I still ordered the chicken, bacon and waffles. The chicken was under cook as well as the sunny side up egg that came with it. Another order the eggs were still raw on the whites. Coffee was cold. Server barely came to our table to ask if we needed anything. As we were leaving 2 other customers complained about their order being wrong. Honestly I would never...