Caprinos Pizza Barry — Restaurant in Wales

Awful service , food not good enough to make up for it! Spent over £35 on pizza for my sons 13th birthday treat. It was supposed to be delivered in less than 40 min. An hour later and no delivery. Phoned the shop to check on it, only to be hung up on before I could say hello!! I redialed and just kept getting a busy signal. At. 8.30 pm the food finally arrived, a whole 90 mins after ordering, driver was apologetic. Opened the food and they had substituted items we ordered for other things WITHOUT consultation. I rang the shop, surprisingly I now got through. He advised they had run out of stuff and seemed totally disinterested. I advised I was complaining but he didn't care and hung up again. The substitution should not have been done. They should have called to explain they don't have what we wanted and given us the chance to cancel but they obviously want all the cash they can so they chose to ignore the fact that the substitute item could possibly have triggered an allergic reaction in someone with allergies but they didn't bother to check, I hate to say it but I don't think they give a damn about thier customers. I've been waiting over a week for a reply or acknowledgement of my email complaint but not heard anything . Will not be...

I couldn't tell you what their food is like because it never arrived. I rang up when the delivery was over half an hour late and they said it was on its way. I rang when it was over an hour late and they faffed around trying to find the order, clearly couldn't , so said that they'd been to my house and there was no answer. I said that I have CCTV and a Ring doorbell and I'm sat in my window - no one had been to my house. So then they said they had rung me 'ten times'. I hadn't had a single missed call. So then they said Uber eats did not give them my contact details or my house number....so why say you've been to my house and rang me when you haven't! I can understand mistakes are made, I can forgive that, I can't accept not only being lied to but being blamed for their incompetence. If they tell Uber eats that they tried to deliver and there was no answer, then I can't get a refund for something that was entirely their mistake. You made a mistake - admit it. I will never order from them again. I don't like liars. To be fair, they did say they would deliver my order in the morning if I wanted, because what everyone wants for breakfast is pizza and...

Worst service ever, I ordered pizzas from here, never again. I ordered at 7:30pm the order turned up at 10:10pm 2hours and 40 mins later, definitely not fast food. All the food was COLD and had to be microwaved. If that wasn't bad enough I had several pizzas on order, but one was Vegan as one of my sons is severely allergic to lactose. They had run out of Vegan pizzas so this awful pizza place decided to send a normal pizza instead, the driver didn't tell me this (as I would have refused it) My son was left guessing if it was vegan or not, it wasn't. I also ordered among other deserts a vegan brownie (in picture) which I don't think was vegan or a brownie. This was chucked in with the cans of Coke, it was not heated up and was a bit squashed. It most definitely not worth £2.50, if I saw this in a supermarket I would not...