Costa Coffee — Restaurant in Wales

Staff has changed, and so has my review Since the last review was typed my coffee order has been wrong multiple times, I have been misgendered, and then today my wheelchair was grabbed which I told the person not to do, and then the manager aggressively shouted at me in the street. The manager.

Oh and the door has actually broken.

There are better coffee shops in Barry, please support those instead.

I'm autistic, vegan, queer and a wheelchair user so will offer multiple non-standard perspectives. This review has been a long time coming.

Autism, it's sometimes very loud, there is 2 corners that are usually quiet, I'd love it if one or both could be made an official quiet corner. I prefer the table in the corner next to the window, but so does everyone else, it's rarely free.

Accessibility: Though getting around the cafe itself is adequately easy, accessibility is awful.

The door to get in has a very steep offlevel ramp that is quite difficult to use. My wheelchair only just fits through the door, the left hand door is always locked, forcing disabled customers to use the more difficult right hand door.

Disabled bathroom. My Gods, I have never been in a worse bathroom from a large business. The red pull cord is in an awful place, if you've fallen to the floor you'd have to reach around the toilet to access it. I doubt it would ever actually get used in an emergency by a disabled person because of this. The only time I've used it was when I had run out of paper and had to call a staff member to get more. The Toilet itself is not easy to flush from the wheelchair, you have to reach over the bowl to push the lever, it also feels broken, though I couldn't explain how. There is no shelf to put a colostomy bag or other disability devices, forcing customers who need it to use the baby changing table instead. There is no bathroom mirror just a lot of dry silicone where the mirror should be. The sink is very very small and difficult to use from a sitting position. Door does lock, but could be difficult to turn for some disabled customers. No gluten free options available. Very little for those with a milk allergy, cross contamination could be an issue.

Vegan: Very little choice of vegan savoury food and what is available (vegan ham and cheese toastie) isn't very good. I know Costa have other options because other branches are excellent. When I ask why so little options for vegans, I get told it doesn't sell, but there's always a lot of animal flesh that doesn't get sold so this is odd.

Vegan cakes are ok sometimes there's only 1 available, other times 3 choices, it's hit and miss, but they are always very good.

Vegan drinks, as long as you order off menu they will be able to make you something you like. The choice on the menu itself is abysmal.

Staff are always friendly and helpful. So I do feel safe here as an autistic, queer, disabled person, if not actually...

This place has gone down hill massively. New staff every time i have been in there. And every time i give them another chance im always left dissapointed compared to independent coffee shops with awesome quality beans and amazing staff to make it. Dont fall for Costas marketing tricks on different branded lattes with new fancy names. Their new "Spanish Latte" is their new marketing con to rope customers into buying something new and shiny. Their boards will look glamorous with bright colours that make you want it. Plot twist. This "Spanish Latte" tastes the same as an unflavoured normal latte. In other words. Crap. This company along with starbucks will run out of fancy branded names for their...

Merely wanted a female staff's number for a date, romantic interest. As a gentleman would. Asked their male colleague, he got offended. Declined to tell her about my interest. She can speak for herself.

He spoke to her in very low tones and whispers while perched on the floor tying bins. I am in front of the desk at this time. Didn't find it very appropriate, believe he was speaking ill of me to ensure she wasn't interested. Don't judge a book by its cover.

If she had a boyfriend or wasn't interested, please just say. I wouldn't cause more trouble. I would have said cheers anyway and have a good shift.

Most woman would like the interest of a man taking interest in her. Chivalry is gone...