Celtic Lodge — Restaurant in Wales

I have been to the Celtic Lodge a few times now and I’ve never had the most amazing meal, however considering the price I’ve never complained. Until today. I booked a table for 5people and a 3 year old at 2pm. We arrived and was show to our table. We ordered drinks right away but we’re forgotten about and we’re asked to order again. When the drinks arrived the forget 2 and we then waiting a further 20 mins for the drinks to arrived. We then ordered our food. We all had dinners nice and straight forward. Or so we thought. It took an hour and 22 minutes for them to bring out our food. Now I understand dinner service can be busy and stressful however it was us and another table of 2 in the whole place. The staff eat their food while we were waiting and 4 take away dinners went out while we sat there. The table that came in after us were also server their food 1st. To make matters worse the veg was cold and the gravy was like dish water. When asked if everything was ok we said no the server just said ok and walked away. When it came to paying - this is when I couldn’t believe the service. I went to the bar and polite asked if there was anyway of having some money taken off due to the service and cold food. The owner or the Celtic lodge was sat by the bar and interrupted which I didn’t mind, but her attitude wow for the owner I expected an apology didn’t get 1. I was told that she got to eat before us as he hadn’t had breakfast. And I was told that they were so busy that’s why we waited so long. To say I wasn’t impressed with her response is an understatement. I proceeded to point out all of the above and she still sat layed back in her chair giving the worse attitude I’ve ever received from an owner of a business. Even when she said we didn’t have to pay, it was like she was doing me a favour rather than trying to put right their mistake. I didn’t want a free meal. I wanted an apology and maybe a few ££ off the total bill. Such an awful experience, and terrible food and service. I know myself and my family will not...

Rude and unwelcoming management. Will advertise room hire until 1 then turn off the electricity to music and disabled toilets at 11. Apparently the onus is on the bride/booker to ASK this? Cannot deal with understandably unhappy customers and get aggressive and defensive! I posted a review on Facebook and they decided to disable reviews and remove that function so now other prospective customers cannot see these issues. Complete lack of transparency and management are letting down a beautiful venue. I would not look to book this venue as it is clear that the manager will not take accountability for any issues that arise and won’t think twice about ruining someone’s wedding reception.

** Edited to add following the venue’s response.

I am NOT the bride. I was a guest in attendance at a family wedding. I was also NOT drunk (do not drink) and was there with my three year old daughter. I did not speak to management directly but I witnessed the conversations and the upset than ensued following them. The venue have removed the option to review on Facebook instead of dealing with the complaints. The venue state the room hire is until 1 with no mention the final two hours are supposed to be enjoyed in total silence. The issue is not with licensing laws. It’s with transparency at the time of booking and how management deal with complaints both on the night and thereafter. Working in the hospitality industry takes good customer service, which is lacking from The Celtic Lodge Management team. The onus is NOT on the customer to query if the music license ends two hours before the room hire does. I think most people would assume this would either be mentioned by the venue at the time of booking or the license goes until the end of the room hire. It is not fair or reasonable to assume everyone is privy to hospitality rules and dupe customers. What wedding reception would start at 7 to...

Came on the recommendation of a friend and happily, I'm still talking to her. The food was abundant and majority well cooked. The top slice of my turkey had clearly been left under the hot light and the top part was flambéd. I removed about half an inch of it and to be fair the rest was perfect as the gravy had shielded it. The other slices and beef underneath was perfectly cooked, tender, and there was plenty of it.

We had more veg than even my human dustbin children could ever have finished. It was well prepared also, and flavourful. We had mash, peas, cabbage, swede, and two jugs of gravy.

Why only 4 stars then? Cleanliness and health risk. My wrapped cutlery was dirty with what looked like beef stock cube of all things. Our glasses were dirty, and not just smeared from the washer. There were bits of something all over them. Another table was making the same complaint and were told it was wear and tear. It's not, they were dirty, you can't get wear and tear off with a napkin....as I did. We didn't bother complaining given we could hear the denial to the other table, I just cleaned them myself.

I also ordered full fat drinks, but we were served diet pepsi. The server replaced the offending drink without issue but my sweetener intolerant son had already drunk half. She claimed she thought we'd said diet pepsi. I'm not sure how you mishear 5 cokes as 5 diet pepsi but there we go.

His learning disabilities means he can't tell us that isn't Coke and I didn't think to check. It was only on drinking mine I realised the mistake. This isn't a huge issue for us as it's only an intolerance not an allergy, however if you have allergies I'd double check your order here.

Overall a good experience but someone really needs to check the filter in the dishwasher and reiterate the importance of getting...