Costa Coffee — Restaurant in Wales

Called today with my 103yr old aunt for a coffee and cake. My aunt fancied the lemon tart but when I ordered it in welsh i. e " un deisen lemon plîs" I was very rudley told by the MANAGER that she didn't speak welsh, not " sorry, I don't speak welsh", just " I don't speak welsh "!! How can anyone be employed in a coffee shop in Wales and not be intelligent enough to know that " un" means " one" , lemon is pretty self explanatory...or so you would have thought , and as I was pointing at the cake " teisen" should have been pretty obvious too! She was extremely rude throughout the order and not even saying thank you after I handed over my payment, she obviously doesn't realise who actually pays her wages. I tried contacting Cymdeithas yr Iaith Gymraeg to complain but realised they were closed due to the bank holiday...I shall be getting in touch with them next...

Ignore the stated closing time of 7-30 pm. Been a few times and great service. Recently though on 3 occasions been before 6-30 pm following a walk from home to take some daily exercise and told it's takeaway only, because we are cleaning on random evenings. Fair enough, but why not factor this in to the stated closing time. Like 6-30 until 7-30 it's take away only then at least customers won't make wasted trips there if they want to sit in, have a brew...

Went to Next Bangor and while we were there went to Costa coffee tried to purchase a cake for my 7 year old and was told it was closed even when it wasn't 19.30 yet one of the staff tried to help but was told by another we are closed then I asked if we could have a toilet key for my daughter and I was told we are closed leaving my 7 year old very upset and crying. Thank you Costa coffee Bangor for your kind caring approach . Wouldn't recommend...