Tesco Cafe — Restaurant in Wales

⭐☆☆☆☆ “Customer service? Not here.”

Popped into Tesco Café thinking I’d grab a quick bite and maybe even encounter a bit of that legendary British politeness. Silly me. Instead, I was met with what can only be described as a live performance of “Attitude: The Musical” starring the café’s young staff.

Apparently, asking simple questions—like whether an item was still available—was interpreted as a personal attack. The eye-rolls were practically choreographed. One staff member even managed to be unhelpful and cheeky in the same breath. Now that’s talent.

Need to remove lettuce from a sandwich or any alterations? Don’t bother. You’ll get more warmth from the fridge section. The general vibe? “Why are you even here?”

I wasn’t expecting five-star dining, but I also wasn’t expecting to feel like an inconvenience for trying to order food in… a café.

If you enjoy passive-aggressive sighs and being made to feel like a burden, you’ll love it here. Otherwise, save yourself the headache and go literally...

My son and I waited 30 minutes for our food, which I don’t normally mind, but everything was cold! I ordered the kids chicken strips, chips and peas for little one. The peas were rock hard and cold, the chicken was the same, and the chips were inedible for him. I ordered the halloumi burger and waffle fries, and got a cold soggy burger and normal, cold chips. I’d understand the wait if it was busy, but it wasn’t at all. And the cold food just isn’t acceptable. I couldn’t even flag staff down to alert them of the matter, because there were either nowhere to be seen, or chatting to each other behind the counter to notice. We usually look forward to going to the cafe as our little end of the week treat, but I’ve been...

I wonder how this cafe still open! Food was well below average. Porridge just a standard tesco pot, they just poured hot water, that’s it! The chef even didn’t bother mixing it! Two Pancakes served as kids meal certainly came out of a packet, not even warm, certainly not cooked at the premises. The banana pieces to go with it had black marks, probably it was the ones nobody bought at the shop floor! The hot breakfast somehow was served cold, possibly explained why we needed to wait around 35min. If you are vegetarian or vegan then don’t even bother coming here! This cafe should be closed! If you’re reading this, go to other fast food restaurants next door, they at least serve...