Crossways Brewers Fayre — Restaurant in Wales

Arrived for our 1pm booking for 3 of us & were kept waiting for 3 or 4 mins while the young lady was on the telephone. When she finished she didn't apologise for keeping us waiting, just took our name & said find a table. When I asked which was the warmest area she directed us to the right saying it was quieter! We found a table, read the menu, devided on our drinks & food then waited & waited for a server. Eventually I politely called out to a waitress passing further down the room & it was then she told us we had to order at the bar! We'd chosen 2 Turkey dinners, a rump steak, a Sundae with After Eights, a Cherry Sundae and a Chocolate Tree Mousse. Back to the table because they didn't have any tree mousse left so we changed that for another After Eight sundae but back at the bar was told no peppermint sauce to go with the After Eight Sundae so we settled on 2 sherry trifles instead. We ordered one diet coke, 1 J2O and an alcohol free lager, coke came in a glass, J2O had a glass with ice but no glass for the lager so back to the bar for a glass. On reading the bill instead of sherry trifle 2 cherry sundaes had been ordered instead so back to the bar to change it! It wasn't very busy & apart from us there was only one other diner in our section. By now over 35 mins had elapsed since our arrival & our meals came out between 10 & 15 mins later. On a positive note the steak meal was enjoyed, the turkey was tender, the root mash & peas were nice. However the roasties were not at all crispy as advertised, the few carrot rings were too al dente, one parsnip was soft & soggy & the other was too hard to get a knife through as were the sprouts. The gravy was runny, the stuffing like a cannonball & there was no pig in blanket as advertised. We were asked once if every thing was alright with our meals "guys" we are 2 ladies & a gentleman not guys! Our plates were cleared about 10 mins after we finished eating but we weren't asked if we would like our desserts so again after quite a wait we had to call out & ask for our desserts, these took over 10 mins to arrive - far too long for trifles made in individual glasses & 3 scoops of ice cream, cherry torte & sauce in a tall glass. We didn't use the facilities so can't comment on those, the place seemed clean although our table was sticky in places. None of the staff were dressed the same & none wore aprons so it didn't give us a very professional impression. Normally we give a10% minimum tip & upwards depending on the level of service but we didn't leave a tip because the service we received was not worth a tip. Needless to say we...

Walked in and was expecting a great service, similar to that of beefeater, NOT AT ALL! same menu and price so I just assumed, silly me. We were taken to the till immediately to pay, even before having food which we found very odd. My partner is vegetarian, she was asked how many sausages and then shown to our seats. We made a cup of tea reluctantly after getting a server to clean the spoon cup as it was filthy in the bottom, no labelling so unsure what was clean or dirty, coffee machine was broke.

My partner went to get toast and the server brought over 3 veggie sausages on a plate.

WELL I guess we are going to get food then!

Up we go, my partner got what she wanted very limited selection from a buffet style layout, I asked for 3 poached eggs and was told 10 minute wait time, WELL back to our table we go, my partner is eating while I'm waiting, I get bored and return to get food, I'm waiting for bacon, black pudding and eggs still 😴 I pick up the mushroom spoon that was on the floor, and put it on the counter behind the food. Server brings out black pudding and bacon from dirty looking plastic yellow and white containers 🤮 and empties them into trays by tipping them upside down 👀 the black pudding was absolutely dry and over cooked and the bacon didn't looks great either, the server takes the dirty spoon and puts it back in the mushrooms before I could stop him, I advise what happens and he takes the spoon away but not the mushrooms!

Lovely, I mean rude lady comes out and she has my poached eggs 🎉 I look at them and there is only 2 and they are WELL DONE I can see they looked boiled. I refuse to eat, I return to the table and my partner eats her food. I go to the till to get a refund and tell a young boy who brings out the very rude woman, she doesn't talk to me processes a refund "PUT CARD INTO MACHINE" she says I do then call her rude and we leave.

Worst service and food every absolutely disgusting 🤢 never ever again, first...

Had food here this evening and it was extremely poor. Had a mixed grill and the gammon was nowhere near 4 oz, more like 2, the steak was over cooked, chicken, it looked too bad to try, onion rings were the worst I have ever had, asked the very disinterested lady serving me 3 times no peas, guess what had a fooking plate full. Asked for pepper sauce and blue cheese sauce to go with my mixed grill and my missus, frying steak (sirloin) 8oz more like 4oz totally overcooked, not surprising considering how thin it was. Anyway back to the sauce, when they brought the sauce out, our blue cheese steak sauce was cold, not Luke warm fridge cold, at this point we went back to the lady and said the sauce is cold, she said it’s always cold due to the mayo!! And to speak to the chef. What they actually brought was a blue cheese dressing not a sauce, don’t think she really knew the difference. Ordered fish bites and chips for my seven year old and guess what, overcooked yet again with a big fat 10 chips. The lager was like dish water and the wine well less said the better! All for £51, Now don’t get me wrong I don’t expect to have the best meal in the world at a brewers Faye’s but honestly this was extremely poor. If your looking for a cheap decent meal try the bumble bee in Blackwood, it’s not marco pier white or miller Carter even, but it’s 100% better than here. Just one last thing for the management. Why do you set tables with knives and forks and leave the previous diners food all on the bloody floor beneath!! You may want to employee a cleaner and please wipe the stains...