Efes Pizza And Grill House — Restaurant in Wales

BEWARE! The availability of online ordering and actual opening hours of this business DON'T match up, although they will take your money anyway and make you jump through hoops to get it back.

Ordered a family meal via the website, opted for collection - we'd had incomplete orders, wrong orders, cold food previously so wasn't taking any chances - and were told to collect within the hour.

When I turned up to collect the place was shut - just some guy doing some painting. I have been back three times to get my money back, every time I go back there this some other excuse or they tell me "wait another 2 or 3 days". On the last occasion i complained, I was given a lecture on online ordering systems, supply chains and debt recovery - all to try and prove a point that them holding MY money wasn't their fault.

It's been over 2 weeks, and I still haven't had my money back, with no respect to customer service, sincere apology or any form of goodwill.

I will not be returning and would urge others to avoid. You have...

What an impressive SaporitouizzaGrillHouse!!! What a community based organisation we have right here in our humble Killay. It was a bank holiday. The SaporitoPizzaGrillHouse app took an order so we assumed naturally that the SaporitoPizzaGrillHouse was open. Listen carefully now! We left out an item by accident. I called, I spoke to someone and rectified this. The gent didn’t skip a beat. He simply took the order and delivered. They were in fact closed!! They honoured our order anyway. This act of kindness went a long way for our family today. If you are anywhere near Killay. Stop in for their wonderful food and when you are finished reading this, you will know also that they pour their hearts into their food. What an outstanding...

Ordered the lamb shish skewer kebab the lamb was raw flavourless and like mush. I thought of dog food. Likley not even lamb...perhaps mutton... Very very disappointed. Won't be ordering from them again. The last doner, I had a few months ago was lovely. Definatly gone downhill... What a waste of £20+ the chilli sauce, well that was a completly made up concoction looked like a bended soyo with chilli powder taste. Its like they are scraping the barrel and food is not fresh... I order food out alot, I am sad to give this review, but don't want others wasting their money. Let's hope I am OK tomorrow definatly tasted funny. Fed most if it to the dog. The rest...