Four Seasons café and bistro — Restaurant in Wales

Not the best experience, waited an hour for food to be served, my friends plates were cold so made their food get cold quickly, I ordered the pate' which was the tiniest portion, I know it's a starter but even so, one of the other bowls had a massive chip out of it, bread was missing from my 'backed' camenbert, as we were waiting they kept bringing plates out not knowing whose it was, at one point the older lady just left it on a table, then after about ten minutes picked it up and gave it to the table behind us, while we were waiting a table of four walked out as they were tired of waiting, it wasn't that busy and should not of taken so long to do, the table behind us seemed to get all the attention, I saw a review from 8 months ago mentioning the broken hand dryer, it's still broken! Hanging off the wall, no paper towels, nothing! Everyone seemed all over the place, I didn't order dessert but my friends did and they weren't impressed, also can I make a suggestion for uniforms, just a simple white shirt/blouse black apron and trousers, not track suit bottoms and a t-shirt or your own clothes, maybe for day where its a more relaxed atmosphere but for an evening meal out, step the game up a bit, it's all about the dining experience which on this occasion wasn't very good, I was going to put it down to teething problems but after seeing how far back some of the reviews go I can see the four seasons has been open for some time, I only hope they learn from this and move forward and also get the hand dryer...

Just a strange experience. I came here with friends a couple of weeks ago. Firstly I ordered a disarano and coke to which they said they had ran out so I ordered a malibu instead, then came out a drink and I asked what it was and the server said disarano. I tried it and it was neither disarano or malibu but the server insisted it was. I asked the bar lady directly and she said it was Havana? No apology but they changed it.

Then I ordered a pasta but told them I was vegetarian would I be able to have it without the chicken, to which they said of course. Food came, looked lovely I took a couple of bites and realised there was chicken pieces throughout, they had just scooped the big chunks out basically. Such an illegal way of serving food. We complained and they just took the meal away with no proper apology just excuses as to how it happened.

The language barrier is clearly a massive problem here and something seriously needs to change, I ordered one drink and one meal and both were sent back and yet considering it was a major 'mistake' with my meal they still charged me...

I have given it a 5* because normally all year round food and service is great but we ate for Christmas Day today and it was beyond poor. Starters came quick and were tasty and that’s where the positive aspects of our Christmas Day meal ended. We then waited 1 hour and 45 minutes between starters and mains arriving. Three turkey dinners all preordered and all completely different. 1/3 received a Yorkshire pudding, 2/3 received roast potatoes, 1/3 received stuffing and neither received what I call traditional trimmings of parsnips, mash potato ect and all the vegetables including roast potatoes were cremated. We parked on a car park with a 3 hour time slot and had to take desserts away as it took that long. The only meal you really look forward every year was really...