Green Door Bakery — Restaurant in Wales

We came in recently to grab some cakes for breakfast as I had found the bakery online. The cakes were tasty, however allergy training is seriously needed.

The girl who served us did not know an allergen sheet needed to be produced as I had requested one and was unsure whether the bakery had one. Another staff member helped me out and gave me the sheet so I chose an item which didn’t have any of my allergens.

We paid and went to sit outside and my partner stopped me from taking a bite to take a picture. The staff then came running out to tell me there was soybean in the cream inside my cake, something their allergen sheet did not show.

I was grateful that they were happy to let me swap for something safe for me to eat. This was fine until I was served, using the same tongs which were covered in cream from the cake I was just told I couldn’t eat. The server then proceeded to use the tongs to try to rub the cream off the new cake which instead, rubbed it in even more. I had to point out that I couldn’t eat it if they had just rubbed in the ingredient they had rushed out to stop me from eating 2 minutes before.

I understand it’s difficult to eat out with multiple allergies but that’s the whole point of checking what’s in everything so the risk is mitigated. They did a great job with the food but there needs to be serious improvements to the layout of the allergen sheet as well as staff knowledge on...

Excellent little family Cafe and Bakery and very welcoming and friendly staff . Pleasant and cosy coffee ☕️ shop with a nice range of things to have with your tea or coffee . The location at CYNCOED VILLAGE is great . With a fantastic Dental Clinic and Chemists and veterinary and few agents and the co op store . Give this Café/ Bakery a try and you will be a regular...

Fantastic little bakery/coffee shop. Staff are super friendly and cakes are delicious. Really nice to see somewhere that make their own cakes/pastries and doesn't just serve cake from C*co... Looking forward to going again and making it a regular stop for ☕ and 🍰. Also a brilliant place to sit out and...