Lotties — Restaurant in Wales

Well this place really did shock me. The man who works there, I assume is the owner needs to learn some manners. Towards both his customers and his staff. He spoke to his staff like dirt infront of a full shop. I agree with a comment further down the line about how you're made to feel like an inconvenience. Rude rude rude. Lost my custom. And the cherry on the cake.... a colleague of mine who eats takeaway there every day was served a MOULDY piece of cake. Absokiuteky shameful. She did get her money back..... And a kitkat for the inconvenience. Appalling. I'm not out to put any place down but this place is a real...

The food is more stars however the Man that delivers has the worst customer service I have ever experienced! They make mistakes all the time and you are made to feel that it's your own fault. They will never apologise for any of their mistakes, I'm not sure he knows what an apology is. We understand mistakes happen, that's fine but an apology goes a long way. He throws the food at you as if we are inconveniencing his whole day! I've had enough abuse. I will find somewhere else to eat with someone that...

Lack of filling especially the chicken hardly any in it even gaps in the roll with no chicken had them a few times but that seem to give even less every time and even with a thin layer of salad that’s all you can taste is the salad! It’s a shame really because if there was more you would have more people come to you. Also there was an insect in the lettuce ! I have the rolls picked up for me and opened it and insect crawled...