McDonald's — Restaurant in Wales

Absolutely… DISGUSTING

The Tragic Saga of the Mayo Chicken: A Tale of Disappointment and Charred Buns

Oh, where do I even begin with the debacle that was my recent experience at McDonald's? It started innocently enough. I walked in, casual, full of optimism, ready to indulge in the comfort of a Mayo Chicken sandwich. A classic, right? How could something so simple possibly go wrong? Well, my friends, let me tell you: It can go very wrong. So very wrong.

I approached the counter, and after what felt like a painful eternity of staring at the menu — the neon lights flickering above like they were witnessing the slow demise of my hopes — I finally placed my order: one Mayo Chicken meal. "Keep it simple," I thought. “How bad could it be?”

Little did I know, the universe was preparing to show me the true depths of disappointment. I received my food in a standard brown bag, the kind McDonald's uses to transport your dreams to the trash bin, and I excitedly grabbed it. No sooner had I sat down, eagerly tearing into the bag, when I saw it. The Bun.

Now, I understand that the bun is supposed to be soft, light, and fluffy, but somehow, McDonald's had found a way to transform this simple creation into something darker, something sinister. I don’t know what kind of sorcery they employed, but the bun was — and I’m not exaggerating here — burnt. Like, “not just slightly over-toasted” burnt, but charred to a crisp, as if someone had forgotten about it and it had been left in the toaster oven far beyond its prime.

I took my first bite, expecting that familiar, comforting texture of a lightly toasted bun. Instead, I was met with the harsh crunch of something that could have easily been used as a makeshift rock in an old-school game of “hot potato.” It was as if they took a perfectly good bun, completely ignored the concept of freshness, and then threw it into the oven for an unsupervised rendezvous with fire. The result? A burnt, inedible shell of what was supposed to be the foundation of my sandwich.

But wait, it gets worse.

The Mayo Chicken patty itself was nothing to write home about either. I had hoped that the mayo would somehow save me, but it, too, was underwhelming. The mayo was barely noticeable, as if it had been applied with the precision of someone who had just discovered the concept of "sauce" five minutes ago. Was it too much to ask for a generous dollop of creamy, mayo-filled goodness? Apparently, yes. It was as if the mayonnaise had been rationed, as if I was a prisoner in some dystopian future where condiments were the currency of the elite, and I had been given just enough to tease my senses.

The chicken patty itself? A dry, lifeless affair. It was as if it had been left under a heat lamp for hours, becoming a shadow of its former self. Each bite felt like a betrayal, each chew a reminder that I had chosen to believe in McDonald’s, and McDonald's had failed me.

I tried to salvage the situation by eating around the bun, but the damage had been done. There was no coming back from the charred remnants of that bun. I stared at the sad remains of what should have been a delicious fast-food meal, and I realized: this wasn’t just a bad sandwich. It was a cautionary tale. It was a warning about the dangers of expecting anything from a chain that used to be synonymous with consistency, but now seems to be more about cutting corners and lowering standards.

The whole meal was a tragedy, an utter failure of food craftsmanship. I wouldn’t be surprised if this was the result of some corporate decision to “save costs by using inferior ingredients” or “experiment with different cooking times to enhance flavor” — except it didn’t enhance anything. It just left me with an awful taste in my mouth, both literally and figuratively.

In conclusion, the Mayo Chicken was a disaster, the bun was burnt beyond recognition, the mayo was barely there, and the chicken was dry. I am forever scarred by this experience....

Attended McDonald's drive through today with three children. Ordered our food no milk shakes and ordered sauces for the box of chicken nuggets. Got to the collection window handed our drinks that none of the lids were put on properly and one had coke spilt down the side ended up putting the lids on myself and was asked to park up. I then waited 30 minutes no order so I approached one of the staff handing out the meals in the car park and asked where our order was she said she would check and come straight back out. She went in and delivered to two other cars first and then brought two bashed up paper bags of food, I looked inside to find none of the fries in the cardboard boxes and all of the burgers hanging out of the boxes and one of our adult meals and my daughter's happy meal missing the receipt was unrecognisable and scrunched up as well I said that the meals were missing and she said she would get replacements and asked if I want any sauces I said yes please the sauces that we ordered she said she would get them she brought the missing meals out and I left due to having a two year old sitting in a car park for over 49 minutes by this point when I got home which is two minutes away the fries were stale and inedible there were no sauce despite asking twice for them the chicken ledgend was also stale and everything that came in the first two bags was stone cold the ice in all the drinks had melted so was watered down and I spent over £36 for this order and the only thing that could be eaten was the happy meal and the adult chicken nuggets meal none of the drinks were drank just binned I won't be using this McDonald's I will drive a few miles out of my way if I get desperate again and avoid this one like the plagu. Every time I order here they never get it right something is always missing or stale but to have an whole order like that cliff rd McDonald's you have sank to a new level AVOID!!!!!!! Also complained and was offered £10 off when I spend £10 they can stick that I paid £36 for a small and medium fries and six chicken nuggets and a cheese burger as that is all that could be eaten as that was what missing from the order👏👏👏👏👏 you've done...

There should be a minus star option, again this morning poor service and attitude off both management and front of house staff. How can you serve toasted muffins not toasted, I sent them back as I might as well of eating them straight from the packet that's how under cooked they were.

I was told by the drive through staff they serve them like that due to people complaining they are too crispy.

I was told to park up due to other customers waiting ,I advised I needed to get to work and needed fresh ASAP.

After parking up for a while I went in to the store to find most of the staff standing around chatting. I asked where my fresh muffins were as I had to get to work , also stated why does no one listen in this store as I had asked for extra butter and was given them with no butter and not toasted.

A young girl front of house decided to get into a debate and rudely address me by stating they are cooked that's how they are served and we don't put butter on them ( Don't advertise them with butter then).

3 times I had to tell her the food was not cooked before she decided to wind her neck in, then a manager well I say manager came to the counter to put her 2 pence in. I told her food needs to be correctly prepared before serving it to the customer she just gave me attitude.

This is the 2nd time this year I've had issues with this branch and dealt with 2 different managers with an attitude,I can see why the staff have a bad attitude towards the customer when they are being lead by such bad management.

I work with regulators and consumer rights on a daily basis and if I had sent that food to the food standard agency there would have been an investigation against this branch.

A bit of constructive feedback , teach your staff some manners and how to practice good customer service, train your manager's up to standards and how to deal with escalations and customer dissatisfaction.

Also get your staff some training on how to cook food to a good standard, let's be fair it's McDonald's not Jamie Oliver's.

Blackwood McDonald's...