McDonald's — Restaurant in Wales

If you're looking for a smooth and enjoyable fast-food experience, do yourself a favor and avoid McDonald’s Pembroke Dock. My recent visit left a sour taste in my mouth—not from the food, which I never even got, but from the appalling service and an arrogant manager who seemed to think customer service was optional.

Let’s start with the broken app. After placing an order for breakfast at 10:45 and again at 10:48 (because, apparently, their app doesn't recognize when it’s already drained your bank account), I arrived to collect my food. What greeted me? A dismissive shrug. Despite my account being nearly £20 lighter and showing proof of payments, the staff claimed they hadn’t received the orders.

Cue the so-called “manager.” Instead of resolving the issue, she decided to double down on rudeness and excuses. According to her, the orders couldn’t possibly go through because it was "too close to 11." This is laughable—if the app allows you to order, it’s the restaurant’s responsibility to honor it. To make matters worse, I was left with no refund, no breakfast, and no apology. The cherry on top? A condescending attitude that made it clear she had no intention of helping.

Interestingly, one of the staff members had initially offered to sort it out and said not to worry. Clearly, this manager thrives on contradicting her team while alienating customers.

This wasn’t just bad service; it was a masterclass in how not to run a business. Fix your app, train your staff, and please remind your manager that she’s not running a five-star restaurant—she’s managing a McDonald’s, where speed and customer service should come first.

(One star, only because I...

IT WAS AWFUL. so we stopped here for food as its our first night in pembroke and we were all hungry. put in our order and waited about 10 minutes for it to come out. we were reading reviews on the way home and laughing about how everyone was saying the food was rubbish.

we got back to our home and opened up our food, ready to eat and noticed something was off. i ordered my burger with no pickles and added bacon to it. however, when i opened my burger, it has NO bacon, NO lettuce and NO pickles. it was just a bland slab of meat and bread. It had looked like someone has dashed my burger into the box as if they had a hatred for it. Also, my mum ordered a drink with no ice and it came with ice. what is so difficult to understand about to words NO and ADD? it wasnt busy at all so i do not understand why there was an error made. The banana and "shamrock" milkshake that we got were both hard as anything as if they didnt mix the icecream with the milk at all.

overall, absolutely would not recommend going here unless your okay with a messed up order and a carefree staff. would give them 0 stars but that not...

The attitude on staff in this store is awful, especially from a lady called Gemma (not sure if she's a manager or not) A formal complaint will be sent about this person. Costumer service was appalling when asking for help on an order that had taken 1 hour 15 mins, saying they hadnt received the order and not there problem it's Uber. This may be the case but her Attitude was damn right rude and she had no intention to help just laugh down the phone with an appalling attitude and response. Now if this lady is the manager then you need to sort it asap! After stating we would report her for her attitude she slammed the phone down leaving us none the wiser of what was happening with our order or refund, I really feel for the team she works with because if she can speak to customers in that tone I dread to think how she speaks to staff. One star because -0...