Milford Curry House — Restaurant in Wales

First time ordering from here as a familly. I Placed a large order, and when it arrived one of the mains was missing. I rang up the restaurant who immediately blamed me for the mix up. They insisted that, because I hadn't been charged for the meal, I couldn't have possibly ordered it. I said I didn't mind paying for the meal, and reiterated that I was certain I had placed my order correctly because I had written a list to make sure I didn't miss anything off. The restaurant offered to make the missing dish but said I would have to collect it myself (despite me already paying for delivery and tipping the driver). When I got to the restaurant a gentleman came out and started pointing to a reciept in his hand saying "see I didn't charge you for the item" again insisting I was at fault. Again I reminded him "I don't mind paying". As a tip to the resturant, its not good to insist the customer has made a mistake, especially when you cannot be 100% sure it wasn't your mistake. Its also not good to imply they are just trying to get something for free, especially when they have said they are happy to pay the extra. FINALLY and most importantly, It is entirely possible to acknowledge the customer's inconvenience, without admitting you're at fault. All anyone needed to say was "sorry for the mix up" or "sorry about that". Politeness costs absolutely nothing and goes such a long way. The quality of the food was definetely not worth the rudeness. Potential for 10 new regular customers, instead we will not be...

A year ago I left the 5 *Review, below, but how things have changed...

A couple of days ago (9th April 2024) I ordered a Prawn Puri, a Lamb Biryani and Keema Naan. The Puri was fine but the Lamb Biryani had virtually NO lamb at all and was tasteless, as was the accompanying sauce... completely flavourless and boring!

I phoned them today to let them know, rather than leaving a negative review, but they really were not interested! A real shame because, at first when they took over from the previous owners the food was brilliant.

Sadly won't be going back.

PREVIOUS REVIEW FROM A YEAR AGO: Wow! I was surprised and pleased to see this place had changed from Essence of India to the new owners. Food was always OK, but never amazing and the previous owners were always arguing!

My fist time sence the change and WOW, what a difference! Fantastic, one of the best Indian meals we've had, and we've had...

Ordered a takeaway and never again, not would I recommend anyone else order a takeaway if they live outside Milford. On website and on order confirmation the delivery charge is £1. When food arrived 30min later than advertised, there was a £4 delivery charge, plus the driver did not have sufficient change. From what he said when I questioned it, this has happened rather a lot, so the owners must be aware and are failing to correctly inform customers or update their website and ordering system. As it requires you to add your postcode, this should generate the correct delivery charge. To then make matters worse, part of my order was missing and my husband was extremely disappointed in the taste of his meal. I do not like writing a bad review, however I have been left cheated and highly disappointed with my experience and can therefore state I would never have a meal from...