Old Inn — Restaurant in Wales

We arrived and were shown to our table by a pleasent lady. We ordered wine and a starter each. My wife's soup arrived and we had to ask for a spoon, this was brought to the table with a paper napkin, we then had to ask for a knife to butter the bread. My wife said that the soup was not very hot and the sliced bread had been left out in the air and was quite stale. My wife did not complain as she hates conflict and gets embarrassed. My starter arrived which was the cockles and lava bread on toast. The cockles and lava bread had been placed on top of a piece of bread. I took this to the waitress who was sitting at the side of the bar and showed her the starter. The bread was not even lightly toasted, it was just a slice of bread. The waitress apologised and said she would get it changed. 10 minutes later my starter arrived, but my wife had finished her starter by then so we ate alone. This was a celebratory meal and were so dissatisfied with the starter, obviously prepared by a lazy cook who could not be bothered, and it was not as if the pub was busy with only 4 or 5 other tables in, tha we decided not to risk having the main meal. We paid the bill and left very disappointed and dissatisfied. I have since this occasion returned 27 April 22 and the food and service was excellent. Well done and I will...

The staff here are normally excellent, the venue excellent and the food superb. ONE MASSIVE PROBLEM on this visit! MY MEAL WAS taken away before I had finished it. I ONLY popped to the bar to order drinks and ask if some of my meat could be 'wrapped' for take away, I HAD NOT finished my meal!!!!! They did not resolve this when I initially complained, and I went away still hungry, so wrote this review!. This HAS SINCE BEEN EXPLAINED & RESOLVED. I spoke to the owner of the Old Inn and the manager, and they were very busy at the time and new staff were being trained. I have since re-visited and had a free meal for my trouble, which was fair and a good gesture by the Old Inn owner/management. The service on this ocassion was superb (as usual)! The Gentleman running things on the day (I think was the duty manager) was simply amazing, friendly and very professional! I will be returning. This pub and the Bryncoch Inn firmly remain as 2 of my favourite eatery pubs in the Swansea...

We visited as a large party. In advance, we reserved the function room upstairs for 23 people. The communication with the booking was perfect - I believe the lady we booked through was Genna On the evening we visited, we had a variety of starters, main meals and desserts which were pre-ordered. Most of the food was nice/as expected and was presented well. Most of the 23, in our party, enjoyed their meals. However, we ordered steak for a few of the party and the way they were cooked, was dreadful. When we addressed this with the staff, these meals were taken off our bill without any fuss though. Also, 1 mini dessert was ordered but when it came out it looked like crumbled cake so we asked for that to be changed - the slice of cake that was given instead was then served as it should of been; which we were thankful for. Overall, the food was hit and miss, the booking was spot on and the staff were pleasant, therefore we'd possibly go back but would order from the...