Spice UK — Restaurant in Wales

Some friends and I were passing through town and decided to go to Spice UK. From the moment we walked in the staff were cold towards us, but at that point I thought it's just been a long day for them. After we ordered it took them over 40 minutes to get us our food. We tried to get the waiters attention multiple times to see where our food was and the best answer we got was "5 minutes". 15 minutes after that we got our food. I'll give credit where credit is due, the food was good. Well seasoned, with generous portions. We finished our meal and asked for the check, fast-forward another 15 minutes and check is nowhere in sight. Couldn't wait any longer and went to the front where some of the staff were just chatting. Asked for the check again and they answered that they don't want to take them to the table and ask us for money. As a consolation they offered us some small pieces of chocolate.

Wanted to add that the restaurant was completely empty when we arrived.

TLDR :

Food is good, but the service...

CHECK YOUR BILL!!

We visited this restaurant on Saturday 27th August. Our table was for 4 people and we had 1 main course each and 1 side each. We also had 2 pints of cobra and 3 lemonade. We were shocked when the bill came to £101! We added up all of the items on the bill and it in fact came to £92 but there was a 10% VAT charge at the bottom? We were told to pay at the front so I took the bill to who I believe is the manager and said that the total was incorrect and queried the 10% VAT charge stating that VAT is 20% and it does not say anywhere on the menu that we need to add VAT. He said that he pays 10% VAT and we pay the other 10%… dodgy? Straight away I knew he was trying to pull a fast one by adding to our bill. We continued to query and one of his colleagues came over saying to him “we will claim it back next week” and the man then said “ok this time you can pay lower price”. We paid the £92 and left but I want to warn others to please check your bill! I won’t...

At the end of a long and tiring journey full of challenges the universe was throwing at us (KLM for the second time in 3 months leaving my luggage in Amsterdam, getting to know the reliability of the British railway system a bit better, etc) we arrived in Welshpool, the starting point of the second half of OFFA’S dyke. Monday night, nothing open except the Royal Oak Hotel restaurant, Spice UK, a fish and chippy, and some kebab places. We decided on Spice UK. And what a choice! Voted best Indian based on my 35 years roaming around the UK! We let ourselves be surprised by the kind waiter. He treated us to mildly spicy chicken and lamb dishes with some saag aloo and cauliflower on the side. The taste composition and texture combinations where an amazing treat of the taste buds. Thank you...