Subway — Restaurant in Wales

I've gone to subway in ammanford for years never a problem since they have updated the shop it's gone terribly down hill it was a nice sandwich shop with 3 lovely girls working it fast and efficient I could not fault them since update there are 2-3 new workers computers to order from an app to order from all sense of customer service has gone out the window I was told order online it's quicker and cheaper I did so I did not find it cheaper for 1 2nd I couldn't order all the things I could have done in person and 3rd when I got there I went straight to counter and waited to be spoken to I stood there over 5 min soo much soo that the person I had entered with who had not ordered online had gone thru the whole sandwich process and the woman in question completely blanked me and started charging my friend for his meal no sorry sir 2 seconds sorry sir didn't see you there will be with you straight away nothing until I expressed my frustration and still then no apology she blamed me for not making them aware so somehow it's my fault the shop is run poorly I was obviously annoyed then when handed my food I was told there u go handed without my drink just coz they wanted rid of me I was livid the shop was getting backed up with customers and I heard multiple complaints from them also terrible terrible service rude as you like non apologetic it should of been easy as app stated I should of walked in been greeted tidy given my food gone instead I was made to stand around while no others waited for pick up I was ignored by rude staff blamed by said staff and when I complained about said issue was asked to leave a proper manger would of asked about issue and tried to solve it a sorry for inconvenience goes a long way...

The food is generally very good but the last visit we were served by a man who was very pleasant but seemed somewhat rushed, it was during the school holiday and the shop was full we with a queue and he rushing the food preperation, as he was placing the chicken on the roll, some of it was falling off, not to be replaced with more chicken? Considering the prices charged for subway food(which I find incredibly expensive) I think a little more thought and care should be taken with the preperation, I am a grand mother with two grandchildren, both of whom enjoy the 12" italian roll with chicken cucumber and sweetcorn! I think that they are expensive and as a pensioner I still want to treat my grandchildren, Voucher,s offering cheaper prices / offers would be appreciated by people like myself on low income....

Great food, quick service and caring staff. When I was in there a elderly lady (around 85) walked in and was greeted by one of the members of staff with a polite hello. The worker then proceeded to ask if she wanted her usual. After agreeing, the member of staff went of to make her hash browns with sweet onion sauce and hot chocolate. The worker asked if the lady wanted chocolate sprinkles and she replied excitedly "oh, Yes please". All this without the elderly lady having to get up from her table. The food was then brought to her where she thoughr...