The Beech Tree Hotel — Restaurant in Wales

Poor service. My family or I will not be returning.

After booking and paying the deposit, I was advised I'd recieve an email with our Christmas day menu. I'm still waiting! My brother in law managed to get hold of a menu which did not come without errors! So poor was the menu I needed to call to work out what was actually being offered. To my surprise THE OWNER could not confirm and got the chef to call me. This did not settle me well for the service ahead and had serious reservations and considered cancelling.

I gave them the benefit of doubt and went ahead with the booking, however, My dissatisfaction did not end there. Upon arrival Christmas day, we were met with a 20min delay. Mortified, we watched the staff dress a table for us. While there were several tables already dressed and ready but not a party if 7 who had pre booked weeks earlier?! After being ignored the first time I asked why, only to be fed the excuse of not knowing if they were going to be open! This resulted in 7 of us squished on a table built for 6!!

Food finally arrived, which there was little complaint but was nothing more than mediocre. Dishes were left on out table for over 30mins and after 2.5 hours was still waiting for dessert! Which we eventually asked to be boxed up to take home, we forfeited our cheese board as the wait was not worth it.

Poor management all round! Staff were lovely and friendly but were also complaining of their service. I should've cancelled and lost out on the deposit instead of wasting over £300 on a service that my 12 year old daughter could've...

Both myself and my sister's family decided to do Christmas a little different this year and go out for our dinner, we chose the Beech Tree given it was local, we have never heard of any bad reviews and if we wanted we could all walk there and back. We called and reserved the table.

We later found out the chef had left but this wouldn't be an issue but would be amending the menu and getting this out to us. We eventually got a menu but there were errors in it. After my sister speaking to the Chef, she was reassured everything would be OK. Not even the Land lady was able to reassure us, giving that everything we knew to date was because we chased for this information. Her exact words were "I'm the owner, well me and my husband so if you have any problems you can speak to him"!

Against our better judgement we didn't cancel, we turned up at 12:30 Christmas day, ready to be seated, just to stand at the bar for 20 minutes and then watch the waitress dress a table!! My husband asked the bar lady, why are we waiting? We have reservation and she shrugged her shoulders and walked off. We eventually managed to get seated, by this time were all annoyed at the wait. The main course was amazing, I can't deny that, everything else was just OK. The plates were left on the tables for far too long, I think main course was left there for over 30 mins after we we're done.

All in all our experience has been awful from start to finish, we paid over £300 to spend our Christmas day there, you would have got a better service for far less anywhere else. Will absolutely most definitely not...

Nice food, awful service and attitude from the floor staff and overall it brought down the atmosphere. The negative effects of the surrounding environment really didn’t make it family friendly or just anything of entertaining. We booked a table in advance only to see that it was taken.

Once again, the food was great but the fact we had to put 2 orders of 5 servings when they could have taken our order in just one go really did prove sloppy craftsmanship in catering.

The toilets were just as sad looking as the staff, toilet paper strewn everywhere wherever you turned, it looked genuinely depressing. My grandmother and grandfather nearly fell a few times due to the consistent flooding and soggy paper whilst my 10 year old cousin slipped TWICE.

Anything you eat here is met with poor plating and presentation when given to the customers. The staff were just as disgusting as the toilets. Anything you rate the beech inn from one star to a five, it’ll be nothing short...