The Castle Inn Caldicot — Restaurant in Wales

Booked here as my son has just recently moved to the area. I try and be honest in my reviews, this one will take a bit of explaining.

We arrived at out time and was shown to our table. When ordering drinks we made the server aware of allergies and initial response was very positive. We ordered our food, making sure one sirloin has no seasoning and cooked well done. When the food came, the server said one of the sirloins would be about 3 or 4 minutes because they had to clean the griddle. When we looked at the steak it was bloody, so naturally assumed it was not the well done one. One of the burger dishes had an option of fries, we ordered paprika fries, but received plain fries. When the server brought the last steak out she pointed out that she has already brought the allergy steak out. When we pointed out that it wasn't well done, they agreed to cook another one. We were advised that there was no more sirloins but they had a rump, we agreed to this.

We waited ages, which made everyone uncomfortable especially as others had finished their meals when the final meal was brought out.

We were advised that we would get a drink or sweet FOC. This is the first place where we were served skinny fries with a steak and fish, can't say this was to my liking. If I wanted skinny fries, I could have gone to Mc Donalds

The sweet menu choices were poor, with very little choice.

When we went to pay they did as promised, not charged for one sweet (Ice cream), but charged for 2 sirloins, although we ended up having one rump!

Staff were kind and place was welcoming. I feel bad for only giving 2 stars, but as in other reviews I do, I end by judging, will I call again, in this instance,...

Hi I don’t usually write reviews. But Iv had time to think about it and I want to share my experience , my sons girlfriend booked a table a week in advance at the castle inn caldicot for my sons 30th birthday ,we were a party of 17 ,and we had sent in a list to of pre orders as requested ,. the staff were accommodating to let me drop off his cake on the Thurs eve , and I also popped in quickly to drop of balloons on Fri on my way home. Where I was shown a table , to be honest I didn’t take much notice as I was in a hurry , on arriving that eve. We had been allocated 2 tables either side of the toilet door , as you can imagine it was not good. It felt like our family’s were split , with people walking constantly between our party to the toilets ( not there fault ) the starters had some missing , so people had to wait , others had finished before these were brought out , my main course was missing altogether , eventually getting what I thought I had ordered only to find it was hunters chicken , I sent it back , ended up with No food as everyone else had eaten and finished , getting to the bottom of the missing dishes , it looks like the list that my sons girlfriend had sent over was not printed out in full at the pub end , and was not checked by the staff when were were all seated to make sure it was correct , I can’t fault the food , everyone enjoyed what they had. But the service was terrible and also to sit us on 2 separate tables was unacceptable , we made the most of it in the end , by all moving to one after food was finished But I I would just advice people if you have a big party., Check your seating arrangements and make sure your preorders menus are correct. As they...

From the time we walked in both the staff and the ambiance were welcoming.

The menu is perhaps not as extensive as some other places but there is plenty on offer, especially when you add the various specials board options.

A professional and polite waitress took or order swiftly. We ordered the horseshoe gammon, the half-chicken and a side order of onion rings. Both mains came with chips and salad.

At the risk of sounding like an employee, I have to say I was tremendously surprised at how enjoyable the food was. Generous portion sizes and we had not long to wait, although it is fair to note we were the only patrons eating.

The only negative I could possibly point out, and it really is a minor negative, is that we struggled to find their opening and food serving hours. Perhaps they should consider adding their hours to google and/or put a sign outside.

All in all though we were more than happy, they really deserve to be busier than they were. The food was good quality and the environment very welcoming, it is clear the management are really making a driven effort to give a good customer experience. I have no doubt that in the coming winter months we shall endeavour to return to enjoy more from the menu and a few ales by...