The Dolphin Hotel & Restaurant — Restaurant in Wales

Booked 2 Nights at the Dolphin Hotel ||As we pulled up in the car park we were greeted with the view of a fully naked woman, Unknown to her that people could see her- Turns out she didn’t have any blinds or even a curtain in her room for privacy. ||Received our keys and made our way to the room. ||Grey Carpet up the stairs was black, Filthy. ||Entered the room, Looked as if the bed had been layed on. Bedding was dirty and pillows that looked older than my grandmother and Yellow Stained- absolutely vile. ||The hotel overall is so unclean and smelt musky.||Hole in the walls, headboard of bed not even attached and level. ||Light bulb not working on main light, No hand wash in TINY en suite. White towels that looked liked they had been dyed in the wash.||As we were not happy we informed a member of staff, She attempted to help but had that can’t be bothered attitude, As if what was the moaning for ? We explained that we paid for this and expected at least a standard room- This was far below this and wouldn’t recommend anyone to stay in the faeces hole. I don’t think they would stay there, Girls just laughed behind the bar. ||We asked for a different room but the owner wanted more money but then said they were full. We stayed in the bar had a drink and went to bed. ||Fire alarm goes off early hours, Another guest had a shower where it had leaked through the floor and ceiling on to the fire panel in the bar- which we had no access to as the bar was locked. ||No staff on site to inform. Just a poster to phone the owner not the fire brigade. There was no Fire Safety poster displayed on the back of the room door!!||Owner arrived after a guest had contacted her and she said it’s just steam from the shower. (It wasn’t, it’s a leak ) no concern at all! We rang the fire brigade and they shortly arrived and investigated. The owner obviously didn’t have a clue! Electricity and water do not mix! This leak had obviously happened previously due to the brown staining on the ceiling downstairs. The spot lights were flickering!||We had breakfast the next morning, mediocre. ||We returned the keys and said we would not be staying the second night and left. Think the owner was happy to see us go, didn’t try to help to rectify any concerns other than offer us a different room at a chargeable cost.||I would not recommend this hotel at all and feel the cost to stay should be amended as it doesn’t reflect the basic necessities of what a hotel should provide. ||||||For the same price we stayed in the new ||Ty Waterfront,Milford Haven the...

Booked 2 Nights at the Dolphin Hotel ||As we pulled up in the car park we were greeted with the view of a fully naked woman, Unknown to her that people could see her- Turns out she didn’t have any blinds or even a curtain in her room for privacy. ||Received our keys and made our way to the room. ||Grey Carpet up the stairs was black, Filthy. ||Entered the room, Looked as if the bed had been layed on. Bedding was dirty and pillows that looked older than my grandmother and Yellow Stained- absolutely vile. ||The hotel overall is so unclean and smelt musky.||Hole in the walls, headboard of bed not even attached and level. ||Light bulb not working on main light, No hand wash in TINY en suite. White towels that looked liked they had been dyed in the wash.||As we were not happy we informed a member of staff, She attempted to help but had that can’t be bothered attitude, As if what was the moaning for ? We explained that we paid for this and expected at least a standard room- This was far below this and wouldn’t recommend anyone to stay in the faeces hole. I don’t think they would stay there, Girls just laughed behind the bar. ||We asked for a different room but the owner wanted more money but then said they were full. We stayed in the bar had a drink and went to bed. ||Fire alarm goes off early hours, Another guest had a shower where it had leaked through the floor and ceiling on to the fire panel in the bar- which we had no access to as the bar was locked. ||No staff on site to inform. Just a poster to phone the owner not the fire brigade. There was no Fire Safety poster displayed on the back of the room door!!||Owner arrived after a guest had contacted her and she said it’s just steam from the shower. (It wasn’t, it’s a leak ) no concern at all! We rang the fire brigade and they shortly arrived and investigated. The owner obviously didn’t have a clue! Electricity and water do not mix! This leak had obviously happened previously due to the brown staining on the ceiling downstairs. The spot lights were flickering!||We had breakfast the next morning, mediocre. ||We returned the keys and said we would not be staying the second night and left. Think the owner was happy to see us go, didn’t try to help to rectify any concerns other than offer us a different room at a chargeable cost.||I would not recommend this hotel at all and feel the cost to stay should be amended as it doesn’t reflect the basic necessities of what a hotel should provide. ||||||For the same price we stayed in the new ||Ty Waterfront,Milford Haven the...

When arrived here one of the bedroom keys didn't open the door. Went to bar and explained and was told we had to wait an hour for staff to come after traveling over 2 hours plus being pregnant. Had a member of staff climb around the back and through a window to open the bedroom door and another room which family members stayed in, a member of staff had to open the door with a screwdriver and a hammer. One member of staff was really rude towards us telling us to pack our bags and leave and to don't start. Language was foul and had no customer skills. A member of staff offered us a free drink when he realised how rude he was. Didn't feel welcome here at all. One of the hotel rooms had a sponge for a mattress and the toilet was right next to the shower not allowing enough room to get out of the shower as the toilet was right in front. Towels were stinking. Wasn't given new shampoo pots had someone's left overs, the both rooms smelt like damp. One of the beds had the head board off leaning against the wall. One of the rooms had an uneven floor. The noise in the night was over the top music was way too loud couldn't get any sleep, the second night we stayed there a couple were absolutely steaming and arguing. The rooms had no fans or aircon which caused me to feel sick. Only had 2 plug sockets which wasn't enough. The toilets for the pub were dusty and small. The stairs to get to the rooms were very steep. It was a nightmare staying here being pregnant made it more difficult to cope with the situations we had to go through. The bin was too small for all of our rubbish. Cleaner came in to our room with all our belongings in without telling us which I think is out of order as they could of nicked personal belongings. Bedroom window was way too high for someone like me who is 5ft 8 to open I would of had to climb on the window sill to open the window. Luckily my boyfriend was 6ft and just about manged to open the window. The shower was ridiculous no power what's so ever. The toilet brush was rusty needs throwing out. TVS was too small for the size of the rooms. No wardrobe to hang clothes. Doors were squeaky. Walls were super thin as we heard family members speaking 2 doors up from where we slept. Wifi was awful. The only good thing was the breakfast. Definitely should not be rated a 4*. Needs so much improvement. Would never...