Villaggio Lakeside — Restaurant in Wales

My wife and I live locally and were looking forward to visiting the restaurant and making it a regular place to eat. We were the first to arrive after evening opening and were immediately seated by the entrance door. We both ordered our pizza and some sides and my wife order some extra toppings to go on her gorgonzola and asparagus pizza. Unfortunately when the pizza arrived, one of the extra toppings was missing (my wife only realised half way through) and the pineapple that was there resembled large tined chunks you would get at a children's party. I addition, there was very little gorgonzola and what was there had no taste and the whole pizza was swimming in runny tomato sauce and the base appeared undercooked. My seafood pizza did contain the components such as mussels, prawns and tuna etc. as described. However there were 4 mussels, a few tiny shrimps and cockles I think and some tuna. Overall, there was the bare minimum toppings and again the base appeared undercooked. I will say the side orders of arrabiata sauce and fries were really tasty and the pizza crust was cooked to perfection. We both ate the pizzas as they were edible, but did feel the quality and quantity was not what you expect from a newly opened business wanting to establish themselves. To compound the disappointing experience, we were not asked at any point if everything was OK with the food. Had we been asked, we would have raised the issues described. When the waiter did finally come to the table to clear our plates, we explained our disappointment and he did admit tinned pineapple was used and that we couldn't expect fresh pineapple in a restaurant. He then mumbled as he walked off about our bill and did not return. There was also no interaction with any manager to discuss our poor experience. Finally, we had to again ask for a member of staff to provide the bill and it was given with no explanation. The original waiter again had to be called over and he became slightly rude when responding to my query around the bill. The restaurant did refund my wife's meal which wasn't our intention or request and we eventually left. So in summary, a 2 star review is unfortunately fair in this situation and sadly, we will not be returning due to this poor experience in both service and...

Visited with Cardiff Lions club members for our social evening. We were a group of 14 members. As the organiser I had to give the manager the dishes the members wanted and which I did. I did not realise that was taken as preorder. On the positive side I did not have to pay any deposit for the group. Luckily for me everyone stuck to the dishes they had indicated they wanted apart from two where the restaurant could not provide the particular pasta. Everybody liked the food which was lovely and the service within reason considering how busy the restaurant was and can be a bit noisy. In my opinion it would be great place for largish parties and for smaller numbers. The best part of me for arranging an evening for the Cardiff Lions social at this restaurant was that I did not have to collect and pay a deposit. Would certainly recommend and dine at this restaurant again hoping that I won’t have to pay a...

Food was ok. Meatballs were warm when served, not hot and were a bit mushy/sloppy. Spicy pizza was nice enough but that also was a bit mushy, the peperoni slices were more to one side and the chilli flakes weren't really spread out so I basically had half and half pizza. Service and food checks were a bit slow but what I will say is that they did mention that they didn't expect it to be that busy on the night as bookings flew in last minute. This probably meant they were understaffed so food/service was probably effected by that. The staff there did seem nice though. One thing that didn't go down well was that we heard glasses/bottles being thrown in the background making loud bangs near us which would often interrupt our conversation/meal. For a starter, meal and one alcoholic drink, you're looking at about...