Willow Cafe — Restaurant in Wales

I rarely leave a review on Google, but the "customer service" at this place just beggars belief. I ordered a Chicken dinner, but received a Beef dinner. I also told them no Cabbage and Peas, but meal also included cabbage and a few peas (with the peas in the quantity of being scraped off but leaving a load behind). Mistakes can happen, so I left a 3-star review on the delivery website, as that was a fair assessment, but got a response "We serve you what you order, hope you enjoy it. Please don’t order from us again thank you" - not exactly what you want to hear when they didn't serve what you ordered, but to also be told to not order from them again....

Forgot my beans, mushrooms very undercooked and uneadable, egg over cooked and very undercooked uneadable loads of oil juice and hash browns frozen in middle and so soggy they just fell apart very disappointing and discusting too expensive too also vegetarian sosages not nice wort breakfast I've ever had asked for cappuccino and got the most...

Very disappointing (full monty) breakfast, wife had the small breakfast. Beans were hard, hashbrowns looked wet and tasted bland, just all round poor. Willow cafe used to be so much better. I found £20 was expensive for both when it's obviously cheap items on the plate sausages, bacon, beans etc. No complaints about the staff...