The Old Packet House — Restaurant in West Lancashire

Staff are aggressive.. especially the manager. From the minute we arrived, we were barked at and felt like we were an inconvenience.

Incredibly, I was asked for feedback of how they were doing compared to local competition and when I suggested they perhaps stop allowing people to drink themselves to the point of oblivion (one man wet himself in front of us) I was told that it was all in my head.

I've tried to encourage friends and family to give this place a try over the years, but won't be doing anymore. Avoid like the plague.

This establishment is not family friendly. In Burscough there are places which are heaps better where I would encourage you to spend your money.

Nobody should have to be subjected to aggressive behaviour from staff and other customers, but if you come here, there's a huge likelihood...

Doesn't deserve one star. Landlord shouted shut up at my 5 year old Autistic child because he was making a bit of noise then made his mum wait ti be served after other people because in his words "they don't have shouting children with them". No apology after my Son's autism was explained to him. Funny how he didn't tell me to shut up when I went to have a word. He's an arrogant bully that thinks he can mistreat women and...

My favourite pub in Burscough, I come in here 3 or 4 times a week for a pint and a game of pool and I am treated like family. Lisa and Ian have done a fantastic job at building a great atmosphere that is welcoming to everyone. The staff are a credit, always know how to have a laugh. The beer is great, as is the music. It’s the place to be. Thank you for providing a great, affordable, family friendly pub. See you Thursday...