513 Oriental Buffet — Restaurant in West Suffolk

I have been a regular of this chinese buffet since it opened roughly 20 years ago. I am not sure if it's always been owned by the same people but I can honestly say I've eaten there well over 50 times and never had a bad experience.

I wanted to write this review to give a different perspective on Mr Clayton's review as we to were also there that night and saw the whole thing unfold.

Firstly, this was near opening time, none of food was cold, in fact me and my partner both commented that everything tasted really fresh. Off the top of my head there are at least 5 chicken dishes. I had 4 and none were cold. Every dish is kept warm in an individual food heater so I could understand if Mr Clayton had found that one was faulty but his claim that everything was "Stone cold" is simply not true. Okay sure, nothing is "piping hot", but it's a buffet, what do you expect? It's not kitchen to plate. You're walking around choosing food as it slowly cools down on your plate.

Mr Clayton got his refund and then proceeded to stand up and throw an absolute tantrum in front of the whole restaurant, embarrassing himself and turning others in the queue away.

The main cause of his upset appeared to be that after having been offered a refund and finishing their plates, they then wasn't allowed to stay and continue eating at the buffet and get further plates of food. If you're not happy with the food, why would you want to stay? Just take your refund and leave peacefully. This man's goal was to get a free meal.

The waitress he spoke to was not rude, in fact it was quite the opposite. After Mr Clayton had left, she personally went around each table and apologized for the comotion and many other customers went to check on her to see if she was okay.

This is a fantastic buffet, great service, friendly staff, really tasty food. I can...

We have been to 513 on numerous occasions as a family ... but our visit on Thursday during half term was very very disappointing... we travel to Bury as family live in the area and meet here for a meal but on this occasion the food was luke warm, hardly ever replenished, I had to move used plates myself onto the next table as staff were non-existent & worse I felt constantly I was eating yesterdays left overs ... some of the chicken was rubbery like it gets when its been reheated the noodles were soggy etc, but the main problem was a lack of variety our daughter is autistic and we pay a lot for her to basically have crispy chicken balls & chips which she likes and will not eat anything else due to her condition (& may i add we do not ask for a discount etc we treat her the same as our other children as far as we can) but we do this to meet family but no chicken balls were available & I think this is because the batter would go soggy on reheating... overall tho the display was very limited and this included the desserts which unbelievably were Eaton mess or ice cream that was all no large selection of cheesecakes, sweets, cakes, ... we know it was a weekday and the service is limited but we have been before on a weekday and it's been ok ... we understand its quieter than the weekend, less staff etc but we felt the midweek cuts to the choice of food were so aggressive and we were very very disappointed and after years of going will not waste our money and go again .... such a shame a quick lunchtime meal which cost us £80 was to us...

We went out as a family of five . Paid £120 for an all you can eat buffet . The several chicken dishes we chose were stone cold. When mentioning the temperature was cold on the chicken I was abruptly met with "well what can I do about it , I'll give you your money back and you just go". Just for mentioning that our £120 food was cold to eat . The food came off a keep warm plate and the restaurant hadn't long opened so I could not understand the confrontation the so called manager was giving me . Had we gone there and it was almost closing you could understand , but it wasn't. She was extremely rude and even told me I'd never eaten there before. For the record, I hope you read this , I have eaten in there many many times . I even have proof from my bank statements and my Google timeline. I shall never recommend this place and will always advise people to avoid this place like the plague . And I'm happy other people walked out of your restaurant when you kicked us out because you was in bad mood and couldn't take that I simply said the food is cold off the hot plate. I wasn't rude and didn't approach the "manager" in a disrespectful way . If you're paying that kind of money and selling food as hot then it should come at least warm...