McDonald's — Restaurant in Wirral

Absolutely shocked by the lack of customer service from the restaurant and just eat. Ordered a deliver and 4 kids meals were missing and 1 adult burger. Called up to sort and spoke to the manager. He was a joke as well, not willing to help, just kept telling me they are not liable and to go to just eat. Can't speak to anyone at just eat, can only request a refund which is not instant. We are out of pocket with no food and no resolution. Had to scrape together food for 4 hungry kids which was also cold and to top it off, we were told 40 mins and the food turned up an hour and a half later. Such a joke and I won't be going back there again.

#update: went to just eat and spent ages trying to sort it with then, only for them to initially offer us just eat vouchers only as a refund, despite us not receiving the food we ordered. After many phone calls and discussions with both providers we eventually got a refund for the missing food and a couple of vouchers for the inconvenience but this was after 3 days. It has been a shocking experience and example of customer service from both parties. The amount of time spent sorting this was ridiculous and we had to do all the leg work. Something that should be simple and sorted right...

What a joke of a visit !

!!!!!! AVAOID !!!!!!!

Ordered a large caramel frappe. This came with no cream. At no point of the order where we informed they where out of cream, just handed a very sorry looking for itself drink. Upon mentioning that we where minus the cream I was was looked at as if I was speaking Latin. Eventually someone else explains they didn’t have any cream. No offer of a refund or exchange of drink or even apology. Upon opening our bags we then found we had no sauce for chicken nuggets and the burgers where just dropped in the bag not wrapped properly. All food was barely even warm. The manager was not interested in the slightest when I mentioned my concerns to her, muttering something about staff training and again no apology from her. It appears they need to train the management in customer service skills and quality control. The preparation area to the right when we walked in is extremely scruffy and does not ‘look’ hygienic. This is not the first time we have had similar issues with this McDonald’s missing items off the order and poor service. We will not be...

Can't give 0 stars went with husband 3 idiots decide to come in sit down not order cursing and swearing with kids sitting nearby. Few families moved tables. After half hour our order still not brought to us so went to see where it was. During this a staff member told the 3 blokes to leave. I returned to my table asked husband to move as felt uncomfortable only to then be verbally abused and my husband was threatened to be stabbed thinking we had complained about them when they were told to leave. They then waited outside making threats and gestures. Management did absolutely nothing saying she was too busy sorting out a broken order screen so police were called with said manager hiding in the back. Turns out they were from Wrexham one had a warrant out for his arrest and another was arrested on site. All the time there were families and kids in the vicinity. God only knows what would have happened if we had just left on our own. Absolutely disgusted with staff behaviour and the manager needs to remember her customers are keeping...