The Merebrook — Restaurant in Wirral

THIS WEEK Oh, dear. After that glowing review, I have to re-assess. I went today, and chose a pint of Sharps Doom Bar. For a bitter, it was served way too cold to appreciate the flavour. The beer was cloudy. When taken back to the bar, the manager asked if I'd like a replacement. "Not if it's as cloudy as the last one", we said. Manager said it would be, because it was the end of the barrel. . . And he was content to keep serving it??? Selected a Bombardier which was only marginally better. The food wasn't as hot as it may have been, and my daughter's Garlic Bread was burnt black. Back it went. In fairness, the manager did exchange the food & drink without argument, but in both cases, it should never have reached the customer. I now have to report that I have been to the Merebrook for the last time.

LAST WEEK The car parking charge is off-putting, although you do get it refunded with your 1st order. There's a good selection of cask conditioned ales, here, and they're well kept and served. Usual other lagers, ciders, bottled beers as well as all you'd expect in a busy pub. Food! If you weren't hungry before you went in, the sight and the smells of food being served will soon change that. The prices are good for the area, the portions generous and the quality excellent. It would be good to have a lighting designer go in there, it can appear gloomy - the windows are very small. These small improvements would earn that elusive fifth star. All in all, a very good experience, and one that I'll...

So went to The Merebrook today for the First time with my fiancee, Our Two Daughters and my Father in-law and my Mother in-law.

We arrived at 1pm and had booked a table for Six of us, We had a nice big table, the pub/restaurant was really quiet and we ordered drinks(2 pints of Guinness, Bottle of water, half a pint of San Miguel, Pint of San Miguel and a pint of Coke with ice).

Then we went to the bar to order our food my mother and father in-law had sausage and mash with garden peas and lashings of gravy, I opted for the Curry feast(Chicken Tikka masala, Skin on Fries, Side salad, Chicken Tikka skewer, 2 onion bhaji's, Naan bread, Poppadoms and mango chutney and garlic and yoghurt sauces), 2x Surf and Turfs(Steak and Scampi), Hunters chicken with fries).

Food came quite quick, Food was well presented and generous portions, Food was hot, tasty and we all enjoyed our food very much, Only negative is the Surf and Turf we didn't get the Turf(Fish) but mistakes happen.

We then ordered another round of drinks which were ice cold, crisp and went down a treat.

Restaurant was clean, ample parking(Make sure you enter your registration on the computer near the bar so you don't get a parking ticket/fine).

Polite and friendly staff, Food was great, service was good and we definitely enjoyed ourselves.

5☆ We highly recommend...

Awful from start to finish, customer service unfriendly and unhelpful: food below par. Ordered at 5:05 and didnt get food until 6:35 after asking after an hour of waiting we were told that we should of been aware of 40 minute wait however it had still gone over that anyway - no apology. Then when the food came my order was wrong and the server replied well thats what it was put through as placed it infront of me and stormed off. My mums meal was not “sizzling” the veg was soggy and cold. We went to have an easy and enjoyable dinner before getting on the train to go to the theatre - instead we missed 3 trains waiting for rubbish food and ended up driving and being late for our show. We didnt bother leaving and getting a refund as we thought that would probably be difficult for the staff too, considering management were in and completely unaware of what was going on around them. I wonder why the chef was on zoom to a call for 30 minutes with what looked like the manager while guests were sat twiddling their thumbs and as soon as she went back into the kitchen the food started to come out. Very odd, i know its a wednesday night but it was busy and the standard of service or urgency to deliver good food to customers should be maintained everyday. Won’t be returning and won’t be recommending either, what a shame and...