The Queens Head — Restaurant in Woking

Very friendly 'local' with lots of regulars having lunch. Just dropped in for a beer filling time before an appointment with the dog groomer. After several "dog friendly" visits where i ate my lunch on the middle table by the window on the west side of the restaurant with my dog Buster sitting next to me with his leash on the radiator valve, on this occasion Ross barman, who was in charge told me that i couldn't take Buster into the restaurant as people were eating. No one has ever objected as Buster is very calm and friendly. Guess i need to find a more "dog friendly" pub where i can sit where i want. Sorry Vicky you never pushed back. Ross apologised and told me it wasn't personal, but after more than a year of lunching there - with and without the dog I felt unwelcome and somewhat humiliated. Sat near the door to the car park and the door to the toilets. Not the best experience but Vicky very friendly and attentive. 2/5/24 dropped in for lunch again, no dog! Quite busy but found a table. Lunch was fine again. Changed to house red wine - perfectly acceptable!. Still like QH. Always locals having lunch. Good, friendly atmosphere. New girl Katie is...

Shocking, despite buying all our drinks from here. We were accused by the barman of bringing in a drink (bottle of corona) accused us of not ordering it because he hasn’t served us it… (the corona had a lime in, as if we are going to turn up with a lime pre cut ready…) anyways, the barman preceded to Interrogate us… we then explained that we bought everything from there and to check with everyone who works behind the bar first before making accusations. He then said, the only persons could be was the manager… (who had left at this point) so the guy then calls him in front of us, on speaker! Of course the manager answered saying he had sold us the corona.

Guess what, the Barman didn’t even apologise for the false accusations, just went, “its last orders”…

As someone who also works in the service industry, this is the perfect example of how NOT to provide customer service.

Note: Barman had tattoos, piercing, black hair,...

Did not have a meal on this occasion. But we plan to return midweek with freinds for some delicious dinner. I've seen the dessert menu and it's worth driving a million miles for. Im looking forward to the chocolate gateaux with custard...what a fantastic combination. I will review again after I've actually tasted it. But I'm almost positively certain it is going to be the bees 🐝 knees. 🥳💚. The outdoor seating area is big. Separate area for families with young children, lots of play equipment. Patio seating and seats near a lovely field. Car park. The indoor seating is arranged about the wraparound bar. Cosy and freindly. Country pub, perfect and well worth traveling to....