Ego at Manor Farm, Worcester — Restaurant in Worcester

The FOOD WAS REALLY VERY NICE...but MASSIVE COVID/SERVING concerns

I had to open with that, as the meals we had were excellent. Very enjoyable.

After travelling from Birmingham, as we had heard the food was really good, the rest of the experience I found poor, and somewhat concerning.

Here are my concerns:

a) Although sanitisers were available and the spots on the floor were there, and the servers waited to let you through that seemed to be the total thought about the ongoing covid situation. It seemed like a nod to Covid at the entrance and then forget about it

b) Restaurant was pretty packed, no real space to self distance when walking between tables to get in, out or to the toilet. It felt as if it was 12 months ago rather than in a pandemic.

c) Although the servers, when wandering around, held back for you, they often were forced to be closer than 1m at the table due to available space.

d) Our initial drinks were passed over by holding the glass from above, which I don't think is appropriate normally. Given the covid situation, I would expect glasses to either be passed holding the body (not the top) or better still to be offered to take them from the tray. I would not expect someones hand (sanitised or not) to be where I intend to put my mouth ESPECIALLY at the moment.

e) There was a dog in the restaurant, which, to my knowledge wasn't a guide or working dog, although I could be wrong.

On the plus side, we were given a tray with our knives and forks on etc which was placed on the table.

The experience left us feeling very concerned and on edge instead of a relaxing evening trying to help out a local business, keep the hospitality sector going and show our support in our own little way.

I completely understand that this is a difficult time for restaurants but this feels like priorising a little more profit over the safety of the guests.

I am very disappointed in how this was handled.

Would I go there again? Yes, the food was excellent, but only if there is NO pandemic.

Poor show guys and I hope this review helps to alleviate other concerns people might have and is written to help improve rather than just slate what was...

Me and my partner went for a meal at this restaurant last night. We have been there a couple of times over the past 2 years. Last night was unfortunately the worst experience we’ve had however.

Upon arrival we were told that the staff would bring a jug of water over to our table. This never appeared. After 20 minutes a server came over and asked to take our drinks order. We made our order and requested the promised jug of water. 10 minutes later our drinks arrived and still no water. I had to ask for the third time at this point if we could have our jug of water.

This did eventually arrive but only after asking 3 times and waiting for 30 minutes. The annoying thing about this was that a couple that arrived after us were served their water and cocktails before our drinks orders were even taken.

Additionally, we were sat near a large table of diners, around 15 people. This was not a problem as it made for a more lively atmosphere. However, the issue did come from the fact that the staff seemed to be entirely focused on this big table.

We were ignored by staff on multiple occasions, servers at no point came over to ask if we wanted more drinks, nobody checked in on us to ask if we were enjoying our food and after we finished eating, it took 15 minutes for a server to finally clear our plates.

Conveniently enough, the only speedy service we received was when we asked for the bill. Funny that.

All in all not a terrible experience as the food was very tasty and the drinks (when they arrived) were good. But Ego seriously needs to look into the way their staff service people.

Even when there is a big table to focus on, that shouldn’t come at the expense of other customers.

If I’m paying a £70 bill for a meal and one drink each for just two people, I expect at least to get a...

The service was good, friendly staff and helpful about my nut allergy. The venue was pretty, clean and well laid out which was lovely. However the food was very bland. My prawn cocktail starter was sloppy, the bread wasn’t toasted just a cold piece of bread and my partners starter was extremely spicy despite the menu not stating it was spicy at all. Our mains took a long time to come out. When they did my partners was missing his potatoes that camr with his meal and were brought over 8 minutes after. My meal was wrong and was given vegetable paella not chicken. Which after realising 5 minutes into discovering there was no chicken in my meal the waitress came over and said i had been given someone elses food. This is also not good and not safe when I made it clear I had an allergy. As vegetable paella wasn’t checked as nut allergy for me, the chicken one was. When my chicken paella came, it was very mediocre. It wasn’t terrible but it wasn’t good. Rice was very hard, cold and bland. The inside was hot but the outside was very cold almost like it had been sitting there a while. My partners veg was hot but only due to the sauce. His pork was cold and there wasn’t much of it. All i can say is thank god we had 50% off mains because i wouldnt be happy paying full price for what we had. Due to this we decided not to stay for dessert which was disappointing as we love a dessert and it was my boyfriends birthday. Being big foodies i was disappointed. We aren’t from the area and visited because online reviews were great but overall the food...