Luigi's Pizza and Fish Bar — Restaurant in Worcester

Ordered fries however when I received my order I had been sent chips. I called the store and spoke to a very rude gentleman who explained they had ran out of fries so had sent chippy chips instead (which I don’t like). The gentleman explained he was unable to ring me to advise me as just eat do not give him my number and then in another breath said he called me but it’s the wrong number? (I order off just eat regularly and my correct mobile number is saved) The man was extremely rude and stated he was unable to offer a refund unless he collected the whole order and was very confrontational. Very poor service and food quality & I will not be...

DISGUSTING service!! Placed an order at 7.20 to be told it would arrive at 8.45. 9pm called to find out if the food was on its way to be told it was 10 minutes away. Called again at 9.30 to be told yet again it was 10 minutes away. It finally arrived at 10.05pm and the order was wrong!!!! All we were told was that they were busy. No apology or anything for the disgusting service. Will NEVER order from them again. Steer clear if I was you... Only gave a generous one star because it wouldn’t let me leave a review without giving one. I actually think they deserve...

We paid for two XL pizzas at £16.90 each but after a few minutes were told they had no XL pizza bases left, so we agreed two medium and two small pizzas instead for the same price, then ordered a taxi. Just before the taxi arrived, they gave us the mediums but no small pizzas and when questioned they then offered to cook the small ones with no explanation (or we could have ‘a few chips’ instead). Entire thing seemed rehearsed and was timed so we would have to wait another 20 minutes while paying taxi charges. All the hallmarks of a...