The Orchard — Restaurant in Worcester

Just been for lunch with my husband and, as it's a warm day, we sat outside. We both ordered a chicken and bacon sandwich whichwas served on granary bread. While the filling was ok, there wasn't very much of it and the bread was quite dry. We had a flat white and a Kit Kat frappe. When the frappe came, with cream and crumbled Kit Kat on top, I thought it looked good. But, on trying to drink it I was bemused to find that it was so thick that I couldn't drink it through the straw and it wasn't bery cold either. I left it for 10 minutes while eating my sandwich only to find it was still too thick to drink. My husband got me a spoon to eat it with but it was unpleasant to say the least, I went to the hatch and spoke to a memer of staff who told me "Its' a frappe, they're meant to be thick" and offered to put mmore milk in it. This would have made little difference. The problem to me was that it hdn't been made properly, there was too much biscuit in it and nowhere near enough milk or ice,. I have had frappe;s before and know that they should not be so thick you can't drink them through a straw. The assitant did offer me my money back when I refused the extra milk but that's hardly the point. Maybe more training is required. We used to go to the Orchard fairly regularly but I think we'll be avoinding...

I'm so sorry to leave this review. I have just left The Orchard, and I'm not sure if I'll ever go back. It used to be well run, offering good food, good coffee and great service. I'm not sure how the food or coffee is any more buth the service is shocking. Walked in and stood by a sign that said "please wait to be seated". So I waited and waited..., if I hand not asked the server for a seat I might still be waiting, but even then she looked annoyed at being disturbing from her conversation and tried to take an order for a cup of tea! I asked for a seat, but that seemed a major task, so suggested a seat for myself, even though there were many free seats. Once sat I got my laptop out to do some work, and sat for 15-20 mins, being ignored be every member of staff, from servers, chefs and even the owner/manager. At this point I had not been acknowledged form when I had sat down, not had a food or drinks order taken. I thought enough is enough, packed up and left, walking right past the manager and server that I saw when I arrived. Both ignored me completely as I left and not a word was said. A very sad state of affairs for a one...

I agree with Kat below . I cant tell you how disappointed we were 😥The cafe looks great and we were greeted by a lovely waitress. We wanted to watch the birds and the waitress moved us and cleaned the table nicely . We waited over 45 - 50 minutes for our food which was bad enough. The nice waitress did come and tell us after half an hour they had had a big takeaway order in so there would be a delay, did we want any more drinks , we declined as it would have meant spending £30 on lunch with 4 coffees . . The food was presented nicely but it was cold - there is no excuse for cold baked beans when they are served in a dish , cold toast , cold plate . My husbands tomato cold and not cooked .

Unfortunately as I spoke to the couple next to us to ask their experience my husband paid .. he wasn't asked if everything was okay otherwise he would have said not . I certainly would have voiced my disappointment!

The couple next to us waited an hour for 2 pizzas. They were asked if they liked cake while they waited 😳 They were given a free pizza and coffee as an apology .

Certainly won't be rushing back which is a shame as the ambiance...