Lytle Land & Cattle Company — Restaurant in Abilene

I travel around the country working and having eaten a countless restaurants this was the worst restaurant experience I’ve had in my life. We were seated at what seemed to be a kiddie table in the corner of the restaurant. Two different servers walked in to our are on three separate occasions with neither one walking over to our table to acknowledge we had been seated. After waiting for ten minutes and watching one of the servers have a discussion with another server while pointing in our direction, one of the servers whom had checked on another table across from us twice finally came over to our table to aske for drink orders. After observing the young man’s actions from the time we were seated I asked him if there was a problem to which he replied no. I went ahead and placed out food order with our drink order. The restaurant itself was not busy with only three other people seated on the side of the restaurant opposite the bar. I ordered quail legs and fried pickles for an appetizer. The fried pickles (pictured) had a bunch of fried batter from some other food where the grease hadn’t been strained. The grilled quail was overcooked and the fried quail legs were undercooked with a unflavored batter on it. The quail legs were served with a flavorless white sauce. My Wife’s glass was empty and we realized we had been in the restaurant for about an hour and the server had not been back to the table. We decided to leave. As we were getting up the server was coming back with the entrees to a small table that he had not come back to remove any of the dives from the appetizers. I told the servers we were leaving and we did not want the food because of the poor service and the unacceptable about of time we had to wait. He asked if we wanted a box!!! He took the food back to the kitchen and he and the cooks a a few chuckles. I reiterated my want to pay for the appetizers and be on my way to the guy at the door. Rather than waste anymore time of my life there I asked him how much the two apps cost so I could leave cash and he told me to look it up in the menu. I took a twenty dollar bill from my wallet and laid it on his podium and walked out of the restaurant. Definitely won’t be going back and will be relaying my experience to anyone who mentions this...

Worst experience at a food establishment in recent history. I asked for a glass of water 4 times, it took over 2 hours to get a water. We had a reservation for a large group but were told they were busy with another group. Evidently 1 waiter was trying to balance both large groups. My shrimp was super salty, especially with no water.

My biggest issue was the way the issues were addressed or rather not addressed. When I asked for my check and the water again (it was also very very warm in the room we were in and reminded the waiter that I had already requested water 4 times and never received, he said I know. No apology. I waited while other people asked for check and the manager and for the long wait for food to be addressed and he said "I didn't know you were in a hurry". Well the reservations were for 5:15 and it's 7:30...and we still have people with no food.

We had 3 people that never received food and left, 1 that waited for food that never arrived and left after 3 hours to eat at another restaurant. When we finally were able to speak with a manager she was not helpful. She said that didn't sound like the waiter and he was one of their best. She kept asking the lady with no food if she had a to go salad (she did not). I was finally able to tell the manager that the lady with no food had not had a chance to order to go or address the fact she had not received food. When we mentioned 1 waiter trying to handle 2 large groups and the fact that we had asked for tickets and a manager over 30 minutes before she said "I'm busy too".

A slow kitchen or bad dish can happen anywhere, poor customer service is unacceptable. The manager never came back even after finding out someone had no food and wanted to order something else instead of her original dish that never came.

Sad that a once upstanding establishment has a manger that allows this to happen and just walks off. I saw the waiter speak with her twice before she came to speak with those of us who had asked to speak...

This was one of my favorite places to eat in Abilene, but after today you will never find me there again. In the last year they have been leaving the silver skin in their steaks and it's about like chewing a piece of leather. Quality of their meat seems to be a little down from years past. As for service, you are better off going to the kitchen your self and grabbing your own drinks. This year has seen a decline to non-existent service. Today we were set about the same time a big table came in and we were completely ignored and played second fiddle to the big table. I watched how they handled the section and they did every table in the section the same as they did us. One lady a couple of tables down literally took her glass to the back to get a refill and also went looking for a lost item when they didn't come back with it. We got our initial drinks, then our poppers came out when we were in need of refills. We managed to eat the poppers without drinks even though we burned our mouths on them. And yes, we did try to cool them by blowing on them. Our salads didn't come out until after our main order came out and the manager asked if we even wanted them. We paid for them didn't we? I boil this all down to bad floor management in combination with a server that didn't know what they were doing. Floor manager should have noticed the big table and then started shifting people over from the other sections to take care of the over loaded section. To make things really bad, they did this at the very end of our meal and in the process didn't ask if we wanted refills and immediately offered the big table pitchers of drinks. So I spent more time chewing on the waiter than he did serving my table. Fair warning to Sharon that she has a problem at one of her flagships, but I will...