Sassy Bass Island Grill — Restaurant in Alabama

I will never go back. I went with my husband, sister and 3 y/o daughter. We picked it for convenience because we’re staying in the same resort, and we got there around 530 on Saturday of Memorial Day weekend, so it was crowded but we were able to get a table quickly. Unfortunately things went downhill from there. The whole restaurant was smoky from food, as if the kitchen was vented right into the dining room. I ordered the blackened tuna, and specifically asked that it be cooked at least medium; I’m pregnant and can’t eat rare/raw seafood. My sister specifically told our waitress ahead of time she wanted to pay for her entree separately. The kitchen must have been rushing, because when our food came, my husband and daughter’s fries were barely cooked through and cold, my tuna was barely seared and completely raw and cold in the center, it came with rice instead of the mashed potatoes listed on the menu, and my sister’s food didn’t come at all! The waiter who brought our food (not our waitress) seemed confused that he hadn’t brought her food and asked if she had ordered something, then when she assured him she had, he went to “go check.” He didn’t come back (neither did our waitress) and 5-10 min later my sister flagged him down again as he was walking by to ask if her food was coming. He looked confused and asked her again what food she had ordered. Again we saw no one for 5-10 min. Finally our waitress came back by (I had been planning to ask her to have the kitchen more fully cook my tuna but at this point it hardly seemed worth it) and my sister asked about her food a third time. Our waitress finally came back a few minutes later with the missing entree; the sauce looked partially congealed as if it had been sitting on the line in the kitchen the whole time. About 5 min later the waiter came by with the same entree and looked confused that my sister had one; it turned out to belong to a man at the table next to ours (though his date’s entree was missing for another few minutes as well!) At the end of the meal our waitress brought us only one ticket and told my sister she was not charging her for hers; however my sister’s entree was actually in fact on our ticket, but the waitress had cut the entire bill in half. I asked her to give feedback to the cooks that the tuna wasn’t cooked anywhere close to correctly, and we paid & got out of there. I personally have waited tables at a resort area before and I have no doubt that this was their first busy weekend of the season, but wow! It was bad. We will...

Went to get breakfast to go this morning. I was the first one there waiting for them to open the door at 8:00. A lady, then a gentleman, then a lady with her 2 kids were all patiently waiting. Finally a lady opened the door said good morning. We all walked in, in the order we got there. The hostess which I believe was the manager "Jill" on duty asked me how many, I told her I was going to the counter. She turned around and told the cashier we are not doing takeout orders. I walked on by to the cashier as well as the rest of us. I told the cashier I would like to order a, before I could get it out of my mouth she said is this a takeout I said yes she said I can't take your order. She was embarrassed to have to say that to me wasn't her fault. I said a couple of things it wasn't against her. Then the gentleman said to the hostess are you telling us we cannot do a takeout, she says yes that it was just her the server at register and 1 cook. If the inside gets busy they can't handle all the rest of the people. The guy said we are the only ones in here and you will not let us order in less we sit down. She said yes he and I walked out the other lady got muffins and the lady with the kids said they would sit down. I understand they thought they would be shorthanded when the rush got there but we were there and no one else and you wouldn't take our money. Bye Felicia don't need your rudeness while I'm on vacation. Besides that they do have very good breakfast when they will...

I have never taken the time to review a restaurant until now. What a terrible experience we had Sunday 7/21/2019. We had a party of 7 and were excited to try the local fare. Our order took an extremely long time to be prepared and our waitress never checked on us until she started bringing out our orders. She brought out 3 orders first and we waited 15 minutes before she brought out 3 more of our orders. Then we waited 20 minutes before asking someone that looked like they worked there when they planned on bringing out the last order we finally got all of our orders out some 5 minutes later. We waited for all orders to come out so that we could all enjoy dinner together.

When we finally did begin to dine we were thoroughly disappointed in the quality of our food. It all had a terrible fishy taste as if it had been prepared in a single dirty cooking pan. My shrimp were inedible, the worst I have ever had in my entire life.

The only item that was served that was worthy of paying for was the cole slaw.

To top it off they automatically included an 18% gratuity.

I will never go back under any circumstance. I wouldn’t walk across the street to eat a free meal...