Papa Johns Pizza — Restaurant in Alabaster

What was supposed to be a relaxing night at home watching movies and eating pizza, started out with a call to alabaster police department. Jeff went to Papa Johns Pizza in alabaster, Store #696 565 1ST ST N., Alabaster, AL 35007, to pick up our pizza. He called me as he was getting in the car from picking up our order to confirm that we only ordered two pizzas because we typically order three. I explained that I ordered three and told him that I would send him a screenshot of the order. Jeff didn’t know that he didn’t hang up the phone so I was on the phone listening. He went back inside to tell the guy who gave jeff our order that he was given someone else’s order. Jeff put the pizza on the counter and said “I’m glad I called my wife, I think you gave me the wrong order, we ordered three pizzas”. Jeff said that the employee picked up the top pizza and said, Is she Melanie? this Is your order. I could hear jeff say, look at my phone here is the order.  The employee didn’t want to hear that he had given us someone else’s order and that all jeff wanted was the pizza that we ordered and paid $58 for. He was yelling for jeff to get the “F$&@ out of his store” and kept cursing at him. Jeff kept telling him no and was trying to show him the order so that we would get the correct pizzas. I literally had to call 911 to tell them that my husband was being screamed at and confronted by this employee because my husband was given the wrong pizza and wanted the correct pizza.

The police came, jeff was calm, which they noted before they even went into papa John’s to see what was going on. The employee had called 911 on my husband because he came back inside to get our pizzas and return the ones we were given. The employee confronted the police and immediately got irrational and confrontational. It was a completely insane situation. We will not be going back to that Papa John’s ever again. The officer took a report because he said this was the craziest thing. The officer knew that something was was wrong when the manager was rude to them and Jeff was calm.

If anyone has any advice about what we should do please let us know.

Hopefully the corporate office will pull the video from the camera behind the counter. I can’t imagine the owner of this franchise knows how his employees treat...

Very bad customer service. I always placed online orders to get points toward future purchases. However you can not order half and half pizzas online. I called to let tell them I wanted half and half. John, the pizza police and supposedly manager, answered and told me I could not make that request. I guess John was on his period that day. I have never seen someone make such a big deal over a darn pizza! I have never had an issue before with any other employees. I called back and the young lady told me sure she could make it. My husband arrived early and this guy is bad mouthing me without realizing the customer was my husband. He then starts chastising me while I was on the phone with my husband. He told my husband to tell me next time I can not alter order from online. I thought a business is supposed to be customer oriented. Not here! He was fussing at that young lady because she was doing what she was supposed to do, customer service! Also, my husband wasn't sure of the price and called me because I ended up ordering an XL vs regular. He was huffing and puffing and rushing my husband to verify order. My husband was fed up and told him he had a bad attitude and cursed as he was tired of him complaining. He refused to give him the pizza and voided the order. I contact corporate and they apologized for his behavior. However you would think they would offer more than an apology. Maybe a discount or credit. Nope..nothing. I order from...

Tonight, I ordered online and I hit the wrong button because I thought I ordered one thing and got something else. I called the store and the lady says ma’am I think you got what you ordered. I double checked and sure enough I did get what I ordered. That’s not where the story ends though she wanted me to speak to her manager and he gets on nice as ever and says ma’am next time we want you to have the pizza you actually wanted so call us next time and we want to meet your expectations. That’s HUGE. He could have hung up, got annoyed he simply said maybe it was you or maybe the website went crazy bottom line we all can mess up but we want you happy! Amazing job Papa Johns. Thank you for being you tonight! Even though I messed up my order what I got was great and the service was...