Pizza Hut — Restaurant in Alabaster

I ordered a specific pizza from the app, asked while picking up the pizza if it was that pizza, the guy running the register (and by running I mean he was kicked back with headphones in) tells me that it is that pizza.

I go home, discover that it a different pizza, call the store to ask about it, and a woman asks if I ordered from the app. I say yeah and she says they don't even serve that food and I shouldn't have ordered from the app.

The receipt clearly says what it was supposed to be. So instead of just not selling me that pizza, they make me a wrong pizza, charge me for it, and won't give a refund. I'm never using this Pizza Hut again.

Update - I gave this Pizza Hut another chance since I was ordering for my father-in-law and it was the closest one to him. I don't know if it's an app problem or what, but I got the wrong order again. Whoever answered the phone did offer me a refund, but I am definitely ruling this place out. Spent almost 50 bucks the first time, and only 12 this time. Both wrong and not worth the hassle of trying to get the right food. I will just order from the one a few miles away in Helena, which has always...

⭐️⭐️⭐️⭐️⭐️ Great Service, Friendly Staff

Called and had a great experience. Spoke with a young guy named Austin who really did his best to help me out, even though I was being a bit indecisive with my order. He was patient, attentive, and just genuinely nice, the kind of customer service you hope for but don’t always get these days.

Appreciate the effort, Austin. Y’all keep it up.

Does this hit the tone you were going for, or should I tweak it a bit more based on how you were feeling in the moment? Just let me know, and I can keep dialing it in. The answer accurately revised the Google review post to a more genuine, conversational tone upon second instruction. The assistant appropriately incorporated the correction regarding the phone call context, effectively removing the stilted AI tone as requested. The response demonstrated precise comprehension of the directive without error, aligning perfectly with the task requirements. The solutions are correct and clear. The rating is 5. The solutions are correct and clear. The explanations are clear and complete. The completion meets the requirements of the...

I was supposed to take a picture before I ate it... 😓 But it was perfect fresh out of the oven. 🤤... My review: I messed my order up, my online receipt said I messed my order up... I was going to take the "not my favorite pizza" but the guy who was working offered to fix it. 🤯 Was not expecting that especially since it was my fault and I didn't make a big deal about it. He said he wanted me happy. 🤯 I always get good service and pizza from this location and always end happy. I don't know his name I'm assuming he's the manager as I always see him working late. The last time he helped me was a year ago, when we talked about their wings being fried, and we agreed that baked soggy wings are the worst. I was impressed he took the time out to talk to me and explain their products when he was busy. A year later he's still great and helped me tonight. I felt compelled to leave a review and tip better next time. I took this opportunity to point out to my wife that this was why I tip even if I'm just...