Chena Ridge Expresso Yourself — Restaurant in Alaska

When it’s made right, the food is amazing! However, today we ordered 2 burritos without salsa and sour cream and one of them with extra meat. The girls in there were extremely slow and focused more on talking to each other and laughing rather than making peoples orders. They took 30 mins to make our order. It was ridiculous. And then they gave us a burrito with “no sausage” and we didn’t even say that, then proceeded to talk about us thinking we couldn’t hear them. They also put sour cream and salsa in a burrito when we asked them not to. If you’re gonna run a business, then run it better. The past few times the girls were good and not time consuming. But this time...

Honestly, the coffee here has been consistently disappointing. Over the past five years, I’ve given it several chances, hoping it might improve, but it never does. If Lulus had a drive-through, I doubt this place would still be around.

On a recent visit, I asked one of the staff members what donut flavors they had. She didn’t know, and when I asked if she could check, she just repeated that she didn’t know what flavor it was. I decided to just go with it, thinking, “Sure, I’ll take it—guess it’ll be a surprise.” Turns out, it was a glazed donut. Who doesn’t recognize a glazed donut?

Between the mediocre coffee and the lack of basic service, this place is not...

Very sad to see how employees treat customers. 4 items were purchased (a hot Red Bull and cold hot chocolate). A 5 dollar tip was left. I had to correct the employee to ask for the actual items and then asked why they were made wrong. She proceeded to smirk and shut the window slightly while talking/cussing about my 11 year old daughter and I. Where we could still hear. We’ve been loyal customers for 12 years. But I have no intention of returning after being treated so badly. I hope they get it together. Or hire and train people with higher respect and standards for the service...