Panorama Pizza Pub — Restaurant in Alaska

I appreciate that this place offers options for those with dietary restrictions, but felt misled that there is a hefty unlisted upcharge for some items. The menu lists vegan cheese on the same line as House blend and Fresh mozzarella, making it seem like it's just another option. In reality there's a $4 extra charge.

The menu also says gluten-free crust available but again doesn't list a price, so we naively assumed there would be no extra charge. It's $5 extra for the small.

The menu lists other extra charges, such as extra toppings, premium toppings, or adding smoked chicken, but not for these ones.

When we ordered, the server did not mention there would be any extra charge.

We received the bill and the extra charges were not even listed on the receipt, only the final price. This seems intentionally misleading.

We asked the server about the different prices, and he did apologize and said he'd get the manager. Okay, the manager comes up huffing and looking defensive. We ask him about the upcharges, and he dodges it by saying vegan cheese and gf crust are the most expensive items they have. Then he huffs, "anything else?" So we said, if you're going to charge extra, maybe you should put that on the menu. He mutters "alright." And that's it. No apology or anything else. Very rude uncomfortable interaction.

On top of that, the gluten-free crust was not good. It may have been undercooked or...

I've never written less than a 5 star review but my encounter at Panorama deserves it. I'm sure they aren't all this way but the blond 30 something female at the counter was the rudest person I've ever encountered. Having ate at several other places in the area over a couple of weeks, we drove past this place on the highway and made the effort to turn around our RV on the highway and stop in. It looked fun and very busy. The food sounded good and we were willing to wait. The woman asked somewhat rudely if she could take our order and if it was for here or to go. I told her we would like to sit but also understood it was busy. She huffed and said it would be two hours ‘before the pizza would hit my mouth.’ I brushed it off and said we would be okay to wait. She asked for a name for the order and when I said my name my family all watched her roll her eyes again. She was not masking her attitude at this point. She continued the attitude till we decided it wasn't worth it and bailed. Such a shame because the place looked good. I've never written a review like this, but I've also never had someone be so outwardly rude with absolutely no reason. I would likely stop in again but be careful...

Gluten free pizza dough was indistinguishable from the paper plate below it. It was white and flat, pliable and just not good. Not great gluten free is expected at many pizza places and this is definitely one of the worst. Also, nowhere on the menu did it mention how much the gluten free crust is. And even though they listed the prices for premium ingredients for a small and large pizza, vegan cheese was in the list of cheese to choose from and it did NOT have a price. The discrepancy in listing prices for some things but not others was misleading. We ended up paying an additional $13 for gf crust, and vegan cheese on two pizzas. The bill was $80 for two beers and three pizzas - crazy! The manager came out and asked what the problem was when I inquired about the pizzas being more than they were listed on the menu. He just said they charge more because they cost more in a gruff and asked if I have anything else to say like he didn't want to talk.

I'm fine with paying more for different things but not fine with them not displaying the prices for them and being terse about it when asked. Plus the pizza was very...