Starbucks — Restaurant in Alaska

Let me start by saying I literally never do reviews, but customer service is a really big thing for me. So I go to Starbucks everyday next to my work on Lake Otis and Tudor and they are AMAZING! Even when they are slammed they greet you as you walk in with a smile. Tonight when I did a mobile order to pick up next to my house on 100th there was 3 or 4 workers, 2 customers in the lobby just talking and myself next to the counter for pickup . No one greeted me at all! I just stood there for 5mins and still not acknowledged until I interrupted them talking and asked for my mobile order. I was really hoping I'd be able to go to the store next to my house being it's convenient but I will definitely travel a little further away for the...

Update: I used a gift card and asked for the balance and they lied to me and said they can’t check it. It wasn’t even busy. Also she messed up on my drink and gave me a normal caramel frappe.

I was picking up an online order for a family member through the drive thru. There was a rude employee. First, I asked her if we had all the drinks because my hands were full to text my family member to confirm. And she said “well what did you order?” When she simply can look at the order ticket. My hands wouldn’t be full if she gave us a cup holder. I also spilled my drink on the way back because she didn’t plug one of the drinks. Probably not...

Ordered on my app to pick up when I got to the store. My drinks weren't ready when they said it would. Oh well, it happens. One of my drinks gets called so I pick it up after they confirm it was mine. People keep coming and going ant my second drink still isn't ready. I stand by the counter for a few minutes and I notice a cup by the Clover machine. I asked if that was mine. The workers stopped chatting and said oh yeah. We ran out of your coffee, would you like something elese. So much for mobile ordering and quick efficient service. I wish other stores had the Clover machine as this store consistently has the worst...