Paris Baguette — Restaurant in Alexandria

This place for the past few months when it opened was great. The food, coffee, and latte are great. However, today I went there at 830pm and they stopped making hazelnut coffee at 6pm. I never had an issue with this place in ordering coffee at this time in the past. So I ordered a latte with hazelnut and they charged me for the syrup. I said so you don't have my coffee but still charge me for the syrup for a latte? He said yes. I said that is bad customer service you can at least not charge me for the syrup because I am already paying extra for a latte since you don't have coffee. There needs to be better customer service here and caring about what customer's say. You do want them coming back. Also, what is issue with both bathrooms being down?

Updated on 4/19 Just as I thought it has been several days and did not hear nothing back from you. Bad service. Next time you run out of hazelnut coffee and someone orders a latte with hazelnut don't charge the person for the shot of syrup. If they are already paying more for a latte since you are out of hazelnut coffee you could at least gave the customer something since they are all ready paying more for a latte.

Also hope you fixed the restrooms for the...

HORRIBALE CUSTOMER SERVICE

first and last visit to any of your locations. Yall are brand new to my neighborhood i live half mile from this location I resided here for well over 40 years. My cousin and I stopped amazed at all the treats looking tasty we both dowloaded the app looking forward to a free treat WE WERE VERY DISMAYED THAT YOU HAD TO PURCHASE IN ORDER TO RECIEVE A FREE TREAT PASTRY ... at which point I asked for the manager. The ypung lady apologized for the confusion and said to get my free pastry as my cousin and I stood at the far end of the parking lot enjoying the crusant donut the store owner Whom I thought was approcaching to also apologize wanted us to pay for the dounut and further proceeded to ban us from the store saying THIS IS MY STORE NOTHING IN LIFE IS FREE I FEEL SORRY FOR YOU! This is atrocious behavior especally to come out to the paking lot *we were parked 8 to 10 spaces from the front door. He didnt even ask how the food was. I expect this to be corrected immatedly without fail I lived here for 40years yall are just moving in and opening.

Discussed Jay Nickens A Paris Baguette 4616 Kenmore Ave Open ⋅ Closes 6 N’abali In-store...

Paris Baguette has officially arrived in Alexandria, and it’s an absolute gem! The moment you walk in, you’re greeted by the warm and inviting atmosphere. The modern yet cozy interior design perfectly complements the vibrant energy of the city. Soft lighting, sleek furniture, and the aroma of freshly baked pastries create an ambiance that feels both chic and comforting.

The management team deserves high praise. It’s clear they’ve gone above and beyond to ensure a smooth opening and an exceptional customer experience. From the welcoming smiles of the staff to their eagerness to help with recommendations, every interaction is polished and professional. The team runs like a well-oiled machine, even during the busy hours, ensuring quick service without compromising on quality.

The menu is, of course, the star of the show. Whether you’re grabbing a croissant and coffee for a quick breakfast or indulging in one of their beautifully crafted cakes, everything is fresh, flavorful, and worth savoring. The wide selection ensures there’s something for everyone, and it’s all presented so beautifully that it’s almost too...