Starbucks Coffee Company — Restaurant in Allen

Can we hire people that actually want to be here.. whoever was at the register just stood there & looked at me with a blank stare. I didn’t get greeted so I just started saying my order, then she looked zoned out I had to repeat myself. My order was messed up I didn’t even make her redo it all the way & on top of that it tasted bad. I respectfully didn’t even cause a scene like most ppl would have.. I just went on with my day. But this the worst customer service I’ve had at a Starbucks. Whoever wears glasses with black hair do better....

Horrible, I’ll never go to this location anyways. I WONT BE BACK. I always go to my Exchange Starbucks. They know me there. I go every morning to Exchange. Totally different experience. Had to go to this one this morning to this location. Lady in the window was super rude. Ruined my whole morning. Didn’t even give me a receipt for my coffee. Just closed the window. I waited for a minute. But I had to drop kiddos off and go to work. Couldn’t wait to long. Unhappy like she didn’t want...

Harley (sp?) demonstrated amazing customer service while things were very busy. The drive though line was about 6 deep and while I was at the window waiting for my drink she slowed down long enough to have a 2 minute conversation. It was refreshing to have someone slow down long enough and care enough to ask about my day and she seemed to genuinely care about my response. Very refreshing. Coffee was awesome too, but you know, that's...