-Moving my 1 star rating to 2 stars, because of the received certificate. (IT should not have taken that many contacts, but I will give them a second fair chance. I will report back later.

======================= Previous Review========

• After 4 attempts at getting the manager to "make it right", I have decided not to waste any more time with this establishment. Please read my information below as to why. Or better yet, avoid multiple disappointments by finding a place that actually does what they say what they will do.

-------------------------------Previous Review ----------------------------------------

I really was not impressed. The initial impressions of this restaurant was quite nice and the menu reflected a lot of interesting choices. I decided on the Pork Osso Buco, a baked potato and broccoli. It turned out that the restaurant was out of baked potato, the particular beer that I wanted, and they had no broccoli at all. I should have had a clue at that point that things were not going to go so well. I asked if I could have the Cesar salad that normally is $.99 more, for the same price as the appetizers that were not available. (I was told - "sure"). It did take a full 30 minutes for my meal to be delivered. The pork was OK, but not spectacular, the salad was limp but at least the beer was cold and tasty. The French fries were very good. When I asked for my check, I noted I was double billed for the pork dish, and I was charged the $.99 extra for the salad that was supposed to be free. The bill seemed high and I requested an itemized bill that did not originally supplied. You should never have to ask for an itemized bill. I told the server about the double charges who said she would fix it. Five minutes later, the server had not returned so, I called for the manager and explained the situation. "No problem" I was told. A few minutes later I receive another receipt (again not itemized). I asked for the itemized receipt, once I received it from the manager, I noted that the Caesar salad was still listed, but the extra entree was finally removed. So, I felt with this level of incompetence, a zero dollar tip was warranted. This is the first time in over 10 years I have left nothing for a tip. I hope they do better than this if they want to keep customers, there are simply too many other choices out there for this to continue.

Note: I did reply to the website in the follow on. However only 1200 characters are allowed. 60 words are not enough to describe the snafu's that occurred. (I suggest that Millers add for longer comments on their website).

After a few months I am compelled to now give this company a 1 star rating (or less). I had many email messages back and forth with the manager regarding the issue that I encountered. I was promised on many occasions by the manager that they would send me a gift certificate so that my wife and I could give them another chance to prove themselves.

I am still waiting after no less than 3 promises of a gift certificate.

So it appears that not only is this company highly disorganized, they appear to not have any intention on living up to their promises.

My recommendation: Avoid this place and find some place that is honorable.

• I have more information.

After 4 attempts and promises of a gift certificate to make up for the bad experience, NO gift certificate has ever been delivered.

In my opinion, people who tell you things that are not true repeatedly have serious issues. I know that I had issues with their services and promises. You might consider my experiences before you chose to go to this place or chain. I was told 4 times that they would "make it right". They have consistently proven that they like to make promises, but have yet to deliver on a single one.