Topgolf Alpharetta — Restaurant in Alpharetta

On December 30, I took my son and his cousins to celebrate his birthday. He enjoyed Top Golf in Miami, Mt.Laurel-MD and the Atlanta-Midtown location so he was excited about getting together here to have a fun time. I should have read the lowest reviews posted in recent months and I would have hightailed out of there like a bat out of hell and lose $47 vs $360 and some of my pride.

Fun time it was not. I am not sure where I should start but as it was our first time at this location, you would have hoped the check in reps would have told you which way your bays were. We went a floor up and meandered around till we found where we were actually supposed to be. Now if I was a secret shopper this would be a 10 point deduction out of 100. But that is for another conversation.

We found the bays we rented, and a young lady joined us. I cannot recall if she introduced herself, but I got to realize she was our bay hostess. I use hostess loosely here as she was more hosting an attitude than anything else. I know and am understanding of not wanting to be at work but when you are the face of customer service more is expected of you. Having worked in the service industry myself for 15 years, management needs to do a complete overall on what customer service should look like and what it should be. Yes we are alll sick and tired of being sick and tired but this is the job you have right now so do the best you possibly can.

She hurriedly assisted and went on. She returned sometime later as the second bay was having issues checking in. She was curt and abrupt with my daughter who was trying to figure why the large amount was affixed to her bill. As the kids, had already lost 20 minutes of play time, she paid said amount and carried on.

Our hostess checked in only to see if we wanted to order food, and seeing so many at the table she brought limited silverware. Okay we shall eat with our hands, we have done it before. As we wrapped up and I was figuring the bill; she was so unpleasant in explaining the breakdown even though I was saying to her I wanted to make sure I did not owe TopGolf and the amount was correct.

Lets get to the best part; please let her know that a $40 tip was more than generous for her horrible service. As we sat waiting, she spoke loud enough to her colleague that we tipped only $40 and was clearly upset(I never undertip, always over 20% bare minimum but her service was not much to talk about). I tip for service and my spouse stated I should not have tipped at all. While we were meandering and getting ready to leave, she came back over and stated, " I have to sanitize the tables for the next group coming in" and began whipping the table we were no longer sitting at very briskly. Well excuse me ma'am. Mind you the place was not busy at the time, and we were no longer seated but getting ready to go. I have never been to a location where I was rushed out. Yes, folks I know the time window etc. etc. We had been done playing and as I said, 'lingering at the tables". Two members of my group stated it is their first and last experience with Top Golf as they had no intentions to returning if this is how customers are treated. Not one ounce of pleasantness came from her. Spent the time serving us looking like she was sucking on an extremely sour grape.

Personally, I will never return to this location, and neither will I encourage my colleagues, friends or family to book at this location. Sort out your customer service as the service affects every aspect of the experience. Her service made the food taste crapper, the atmosphere a 0/0 as she came off so abrasive. Now if I was acting like a termagant, it would be perfectly fine for her to conduct herself the way she did. I was nothing but pleasant, however this has left such a bad taste in my mouth, I had to write a review and encourage my office not to consider having an event there. Thanks for souring my son's 14th b-day and his time spent with his cousins, including the ones visiting from...

This is honestly the worst experience I have ever had at a top golf. This is the first time at this location and it will be the last. We were in the Avalon area by chance. It was my daughter's sixteenth birthday and she asked for a one hour round. The front desk was nice checked us in. We requested the top which was accommodated nicely. Unfortunately, that is where good service ended for us. We went upstairs. We were stopped not once but twice from logging in our names to the computer while trying to set up. We told the gentleman twice weve been to top golf before but it's not accepting two of our patrons, so we are re-adding them. Never once did he offer assistance but he kept coming by to see if he could get us to place food and drink orders. We finally ordered around of soda which we didn't want so that he would have finally something to do. In the following 10 minutes, we were approached by 2 more servers claiming they were our server. Asking if we wanted something to drink again and upset someone else had already done so. Though I understand this may seem like service. It was a lot of interruption on what should have been a nice quiet wind down to our day, all the while taking away from our timer. The next half an hour was quiet and nice. While we played and chatted with the team next to us. Then the 15 minute timer went off. And we decided we would try to play what we could for deciding if we wanted to add time. 3 minutes later, our server is back. Trying to swipe his card to end our game. To the point that I'm actually asking him. Can you please stop and let us finish our game? We haven't decided if we want to stay and play longer or not. (12 minutes on screen still) Telling him we each have 3 balls. And we're going to decide as a family if we want to stay longer, and that if we do, we would have to reset anyways, because our matriarch is tired and will sit out the next round. To which he says he has to swipe his card in the eighth minute. I don't know what that's supposed to mean. But I paid for an hour not fifty two minutes and certainly not with all these interruptions. What should have been my daughter's wind down after a 3 hour formal dinner on her sixteenth birthday turned into a nightmare- that she didn't even want to know what her points were or anything, she just wanted to leave. Then he says hold on I have ice cream. We never asked for that, we asked to have some family time. Instead we got two hours worth of traffic and a really bummed out kid after feeling pushed around and not getting what...

So often we are quick to complain when it comes to customer service. Today, I am making a point to brag about a business that blew me away in a good way. Many are aware that my dad recently became disabled since Spring of this year. Since then it's been a journey through healing, then lately it's been all about regaining mobility and balance. Anyone that knows my dad knows his passion for Golf. Today was a first new "test" phase to swing a golf club for the first time in many months, and to re-learn his swing in his new normal. We planned to try this at a local driving range. The weather didn't cooperate so at the last minute, we decided to try this at Topgolf. We gave them no advanced notice of our situation and showed up with some unique circumstances. Top Golf opened up the bottom floor just for us and my dad, which is where we knew he would be most comfortable and most safe. We were then greeted by multiple staff members. Two men appeared to trade out the tee box for a half size, which allows someone with a disability to get closer to the tee. They dried off the area with towels since it had rained. The heaters kept him warm.. didn't even have to ask to turn them on. The manager came by to make sure we had what we needed. Then the Golf Pro appeared and gave my dad some tips from helping others with similar circumstances. I later realized even the waiter who was also great, was going up and down the stairs just to serve us. The rest of his tables were on another floor. With a left handed son, they even opened up the bay next to us just to make it all work, not just for my dad. This staff was just being themselves, but I was so impressed and blown away at their service, their helpful attitude and support to make sure my dad felt welcome and had everything he needed to be successful and comfortable. I want them and the community to know what a big moment this was, and what a difference they made today. This could have been a defeating experience so easily, b/c it was a complex situation physically, and a last minute plan, but their customer service turned that around so wonderfully. My dad has a long road ahead to be back on the course, but this first step was as good as it could possibly be, and he hit his first golf ball successfully, multiple times. Thank you Topgolf - you...