Alta Java — Restaurant in Alta

I’m a regular customer at this café each year when we visit Utah for skiing in the winter. I would have to say that their prices have increased and their service has decreased. In the last four days I visited this coffee shop twice because I do enjoy their Susie’s chai latte as well as their waffles. This time everything was disappointing. The Susie chai latte had a very odd after taste. The waffle the first time was overcooked and second time undercooked. They charge two dollars for two strawberries for the waffle toppings. I decided to give them another chance, and their HorChata latte was very watery without flavor. And they are not very friendly. They ask for a tip upfront, which you feel forced to give before you get your food. All in all the place I used to highly recommend to visit has become a place I highly recommend...

Owner was nasty mean about people sitting in her chairs. We ordered $30 of food. Side note: They verbally asked up front for gratuity. Forgot my espresso in the order until I reminded them. Piled my items among another order of food on the counter(Covid violation) 30 min later I’m still sitting In her chairs with the sandwiches wrappers visible and finishing the purchased water. The owner proceeds to walk out and start barking people out of the chairs that she perceived have been there too long. I politely challenged her and she said “oh you ordered awhile ago” in a mean tone. More people chimed in that had ordered items and she shouts to the entire group “I’m the owner and I’ll just take the chairs in”. The entire event was strange and she was way out of line and not very business conscious. ...

I would suggest closing earlier if you do not want to serve customers after 4:00 . The owner ( I presumed ) was extremely rude. We tried to order at 4:20 and my daughter asked if she still had waffles to which she replied . “ no like I said before. We received our coffees but was booted of the chairs as she was yelling that she was trying to get her staff down the canyon while she was pulling chairs and tables out from under customers . My coffee’s was good but spoiled by the rude , unwelcoming snobby treatment. I do know you have a captive audience on the mountain but grace and appreciation for people supporting your small business with their hard earned money would greatly be appreciated . The wonderful day of skiing was tainted by...