Cabin Coffee Co. — Restaurant in Altoona

Honestly very surprised this place has a high of a rating at it does. I was hit with the smell of garbage the minute I walked in the door, which should've been enough to make me leave, but I've heard good things so I thought I'd give them a chance. I was greeted promptly, and they were kind enough to give me time to look over the menu. I ended up ordering some sort of croissant and an iced latte. The second employee, who took my order, microwaved my food inside a plastic container. When, in shock, I asked if that's what she did (the plastic container was hot), she confirmed and didn't understand my issue. I had to explain that it's very bad for your health and the food to microwave in plastic (not something I would have to expect to explain to someone in 2024). I tried to let her know as nice as I could that I didn't want to take the croissant, and that it was no big deal, they could just have it. She was very insistent on microwaving me a second one on a plate and then putting into the packaging for me. I didn't want to argue, since she was already looking at me like I was a crazy person, so I just said fine. I'm still not going to eat it, as she definitely gave me the "I don't care about food safety" vibe, and that's unsettling in a food service setting. I'll stick with coffee shops that heat their food in ovens. My drink was ok, but the flavoring was very overpowering and has left a gross artificial sugar taste in my mouth. I spent way too much on this and expected so much more. After all the good things I've heard, I am very disappointed. I...

My wife and I just stopped in. It's not a bad spot. Service today was terrible. Not sure if the short blond lady is the owner but my wife asked if the order you had placed in the fridge was for her and you just walked by saying hold on as you kept walking. Fine but to completely ignore us on the way back we will never go back. Thank you for the disrespect walking back by only to completely ignore us. By the way, the drinks were ours to begin with. Thanks.

Update to the owner. My wife and I appreciate the reply. We regularly go get our coffee every morning here. I'm not sure what the issue was with the employee today. We pre ordered our coffee and when we seen the woman put the drinks in the fridge/freezer, all we were trying to do is let her know we are there to get our already paid for drinks. A simply acknowledgement would all it would have taken. If there is an easier way to get the coffee fast is why we pre ordered and went in to pick up. All she had to do was tell us that we would have had to wait to be checked out. That's it. We didn't even get that. It was "hold on" she went and grabbed gloves and on the way back as through acted as if we had not asked a question. Oblivious to our question and even looked at the gloves as if we didn't matter. We are not looking to get anything discounted or free but as someone who has over 23 years in the customer service industry, this could have easily been resolved by taking 2 seconds to listen to what we had asked. That's it....

I used to come here regularly- multiple times a week. I loved it. The mochas were always fantastic and so was the food. But within the last 6 months or so something changed and I’ve been disappointed enough to start going elsewhere. I hate being this person, but I had to write a review on this. The mochas/lattes are consistently lukewarm even when I ask for it extra hot. I have to go home or into work and microwave it. If I order a bagel with cream cheese, the bagel is barely toasted even if I ask for it extra toasty. It’s so disappointing to get a lukewarm coffee and barely toasted bagel when you pay almost $10 for it. On top of this- there is something off with the sweetness of the drinks. I used to order the turtle mochas almost every time and then during the holidays I’d get the candy cane mocha. I remember them vividly. The last turtle I ordered tasted like they used unsweetened cocoa in it. The only sweetness was the whipped cream and chocolate/caramel drizzle. Then I recently ordered the candy cane mocha and it also tasted unsweetened. I brought it back in to get it remade and it tasted the same. I said thanks and left with the drink. And sadly, it was lukewarm too. The workers are nice, so that’s not an issue. And the cinnamon rolls are still amazing so that’s a plus. But I just don’t think I can get myself to go back again. Not that one person makes a difference to you but it definitely...