A&W Restaurant — Restaurant in Altoona

Usually this place isn’t bad. I was very unimpressed with the level of service and the way the staff were acting. First off the staff were having inappropriate conversations between the front staff member and the kitchen staff. This escalated to a throwing things back and forth between them like a game. Then when our food came out it was ridiculous how much ketchup and mustard was on our burgers. It was so much that I had to take a napkin and wipe it off just to eat it. When it’s a kids meal I would assume that they don’t use that much since kids are kind of picky. It was even a ridiculous amount for an adult meal. Then when I came back and talked to the manager it was as if she could care less what I was saying. She told me that I should ask for light ketchup and mustard next time. I said, “I shouldn’t have to ask for less when the amount put on was way over the top to begin with. It was squirting out into the wrappers before I even opened it up” she just walked away. It’s a shame that people don’t have a little more courtesy with customers who have issues. I get the whole disgruntled customer being rude. But when I was not rude and I add being very polite about this her response with an attitude will be the reason that this place will lose business. I get having fun at work but there is also a time and a place for that. Have some situational awareness and know your surroundings before having certain conversations that shouldn’t be had in front of customers. Lastly is that believe it or not the customers are the ones that give you a job. If they don’t come to your establishment because of poor, rude, incompetent service they will go out of their way to not visit said establishment. That will have an impact on your sales and overall profit margin which means less hours because of less revenue. The better the service is the better the business will do. Employees always want to get paid better and get raises then maybe they should actually try to earn them. Lastly they should change the menu as it is a bit misleading for people. It shows every meal as a double and you have to ask to downgrade it and not an upgrade how...

After an orthodontist appointment and before a guitar lesson my daughter and I stopped for a quick dinner on a Tuesday evening. There was no one inside eating when we arrived but the tables were clean. I ordered the big papa combo (single) and my daughter ordered the double cheeseburger combo. I loved the frosted glasses and the root beer was delicious. The fries were crispy and hot. The burgers, however, were beyond disappointing. My daughter’s was a single, not a double, as ordered. The burger buns were dry and stale and the burgers were barely warm. They were also lacking flavor. There was more lettuce in my wrapper than there was on my burger. And although there were tons of employees standing around no one ever even popped by to ask us how our food was. With so many other options, I unfortunately don’t think I’d come back unless I had a root beer...

I needed a Carrier because the ones they gave me was ripped and I said something about it and nobody heard me because they were all talking so I went to grab one and the older lady with snagged teeth got very snappy with me saying I only needed one. And I said ma’am, and if this ends up ripping , I’m gonna need To come back in to get new sodas for this order and she goes about saying how I need to pay for them if they end up falling, which was very unpleasant because one that isn’t my job when it’s their job to be the service. I think it’s time for those who are elderly and can’t have a pleasant smile and attitude with people need to get retired or find a different job. I’m sorry that an order came to your store and you’re not happy. Doesn’t mean that you have to tear everybody else down to make yourself...